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Excellent 8.6
Based on 2007 reviews

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About Shangri-La's Tanjung Aru Resort & Spa


Set in 25 acres of award-winning gardens along the sweeping bay, Shangri-La's Tanjung Aru Resort & Spa beautifully overlooks the islands of Tunku Abdul Rahman National Park, creating a perfect end to any day. Just 10 minutes away from Kota Kinabalu International Airport, this 5-star property is a great place to relax with recently renovated modern rooms which clearly capture the view of the mountain or stunning South China Sea. Also featuring a magnificent pool, Jacuzzi beds, and infinity section, you can visit the iconic Sunset Bar for refreshing drinks. For the little ones, the hotel has a water play area and waterslides to make their trip and enjoyable one. Finally, you should not miss out on the various cuisines ranging from Asian to international favorites, and end it all by opting for a revitalizing time at the award winning CHI, The Spa. Exclusively owned and operated by Shangri-La's Tanjung Aru Resort & Spa, STAR Marina is a recreational facility providing professional water sport services, boating and cruise facilities, and a learning facility for dive enthusiasts. The facility consists of an exclusive private jetty, a boat yard for repairs and maintenance, a boat ramp, water sports atrium and dive center offering a variety of dive certification classes, facilities, and equipment.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Water sports

  • fishing
  • water sports (motorized)
  • water sports (non-motorized)

Land sports

  • golf course (on site)
  • golf course (within 3 km)
  • tennis courts
  • garden

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • gift/souvenir shop
  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • salon
  • shops
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Korean
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 7 km
Distance to Airport: 7 km
Number of Rooms : 492
Time to Airport (Minutes): 10
Year Hotel Built: 1983
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Staff Performance 8.8
  • Value for Money 7.8
  • Food/Dining 8.3

South Korea
June 15, 2016
good value
i would recommend to family with children

8.4 ebbie T.
June 14, 2016
Furniture old fashion but comfortable . Location , cleanliness, staff & facilities very good . Only one points disappointed is that late get room key. we checked in at 4.15 pm but receptionist told us room not ready it ~ Lobby cafe waitress very good in service , good smiling & very helpful .

6 ebbie T.
June 14, 2016
Room not get ready on time. 2.30 check in till 5.00+ only can get the room key and force us go to swimming first . Room category which we booked also not tally with the hotel record . Show them the voucher as proof but sad they not accepted it . Receptionist wan i pay for extra money some more ....! Very disappointed to this ..... Btw location , cleanliness & facilities good .

6 ebbie T.
June 14, 2016
Room caterogry which i booking not tally with the hotel room category . Show hotel receptionist my voucher as proof . They not accepted and wan i increased extra money. Very disappointed for this. And once arrived room not ready yet . 2.30 check in but wait till 5pm + only can get my room key .

8.8 viviana C.
United States
June 11, 2016
it was an ok hotel
i didn't expect much from the price i paid for this shangri-la but the price can be adjusted for this 30 year old property

8.4 viviana C.
United States
June 11, 2016
it was an ok hotel
i didn't expect much from the price i paid for this shangri-la but the price can be adjusted for this 30 year old property

8.8 Yung C.
June 10, 2016
Great sunset, great view form the kinabalu wing rooms!
Stayed with my family during my family trip to Sabah on June 2016. However, the entire experience was runied by one or two people at the buffet during breakfast. Imagine one of them actually had a private tasting session with the sauces/condiments at the noodle station, one by one using his own spoon, joyfully sharing his saliva with other guests. Amazingly, despite several guests had spotted this, he's still happy and ignorant enough to walk away from his crime, ignoring the fiery stares from the other guests. I do know that such behaviour is totally beyond the control of the hotel management, but such issues are much concerning to the good image of the hotel chain. Anyway, I will always do come back again for its amazing sunset and the marvellous services provided by the staff.

7.6 Leong G.
June 07, 2016
Awesome resort!
You will need at least 2 nights to enjoy this sanctuary. Loved the pool and sunset views... if only we had 1 more night :-) Tip: Uber has just arrived in KK. Use it to travel to the city for great local food.

6.8 Jamie W.
May 24, 2016
well-maintained property, excellent spa experience
Very pleasant room, great view, brilliant landscape, facilities generally intact, clean premises. But not well-trained staff. Crowd management during high season needs improvement.

May 05, 2016
Very Good
Very Good. My boy is just having so much fun there. Water Facilities are great and sunset is great