Excellent 8.6
Based on 2021 reviews

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About Shangri-La's Tanjung Aru Resort & Spa

Description

Set in 25 acres of award-winning gardens along the sweeping bay, Shangri-La's Tanjung Aru Resort & Spa beautifully overlooks the islands of Tunku Abdul Rahman National Park, creating a perfect end to any day. Just 10 minutes away from Kota Kinabalu International Airport, this 5-star property is a great place to relax with recently renovated modern rooms which clearly capture the view of the mountain or stunning South China Sea. Also featuring a magnificent pool, Jacuzzi beds, and infinity section, you can visit the iconic Sunset Bar for refreshing drinks. For the little ones, the hotel has a water play area and waterslides to make their trip and enjoyable one. Finally, you should not miss out on the various cuisines ranging from Asian to international favorites, and end it all by opting for a revitalizing time at the award winning CHI, The Spa. Exclusively owned and operated by Shangri-La's Tanjung Aru Resort & Spa, STAR Marina is a recreational facility providing professional water sport services, boating and cruise facilities, and a learning facility for dive enthusiasts. The facility consists of an exclusive private jetty, a boat yard for repairs and maintenance, a boat ramp, water sports atrium and dive center offering a variety of dive certification classes, facilities, and equipment.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Water sports

  • fishing
  • water sports (motorized)
  • water sports (non-motorized)

Land sports

  • golf course (on site)
  • golf course (within 3 km)
  • tennis courts

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • salon
  • shops
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Korean
  • Malay
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 7 km
Distance to Airport: 7 km
Number of Rooms : 492
Time to Airport (Minutes): 10
Year Hotel Built: 1983
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 7.8
  • Food/Dining 8.3

Ibrahim A.
Saudi Arabia
July 24, 2016
Family
Family

Ibrahim A.
Saudi Arabia
July 24, 2016
Family
Family

WONG P.
Singapore
July 11, 2016
Excellent
Love the hotel

Mark H.
United Kingdom
July 10, 2016
First Class Resort
I stayed for two nights at this resort when I went to visit someone nearby and ended up having the time of my life. I would say this is one of the premier holiday destinations in the world - the water sports are marvelous, the food is great, the whole ambience is simply paradise ... You'll forget everything after just a day here: if that is what you are looking for, it's well worth the trip!

Fuhsing K.
Taiwan
July 02, 2016
Great resort for family trip
Great resort for family trip

Wan H.
Hong Kong
July 01, 2016
Family trip
Staff are providing good services, facilities are well established. Location are close to cities. Good for family trip with kids

DOKYUNG L.
South Korea
June 15, 2016
good value
i would recommend to family with children

ebbie T.
Malaysia
June 14, 2016
Happy
Furniture old fashion but comfortable . Location , cleanliness, staff & facilities very good . Only one points disappointed is that late get room key. we checked in at 4.15 pm but receptionist told us room not ready it ~ Lobby cafe waitress very good in service , good smiling & very helpful .

ebbie T.
Malaysia
June 14, 2016
Unhappy
Room not get ready on time. 2.30 check in till 5.00+ only can get the room key and force us go to swimming first . Room category which we booked also not tally with the hotel record . Show them the voucher as proof but sad they not accepted it . Receptionist wan i pay for extra money some more ....! Very disappointed to this ..... Btw location , cleanliness & facilities good .

ebbie T.
Malaysia
June 14, 2016
Disappointed
Room caterogry which i booking not tally with the hotel room category . Show hotel receptionist my voucher as proof . They not accepted and wan i increased extra money. Very disappointed for this. And once arrived room not ready yet . 2.30 check in but wait till 5pm + only can get my room key .


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