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Shangri-La's Tanjung Aru Resort & Spa

20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia 88100

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Excellent

8.6

based on 1985 reviews

827 reviews in English

Value for Money
7.8
Location
8.6
Staff Performance
8.8
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
Food/Dining
8.3
All reviews (1985)
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Ying H. Couples Taiwan, October 24, 2015
Traditional

Relaxation, good massage, good scenery
8
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Siu M. Couples Hong Kong, October 22, 2015
a nice hotel
5.3
beautiful and location is good, convenient to city town
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Martin B. Families with young children United Kingdom, October 21, 2015
Comfortable, but not luxurious

Water slides for kids, pool area and staff
6
Using the word 'luxury' to describe our room according to the website was far too strong. The place, i.e. corridors and rooms are in urgent need of a refurbishment. However, the hotel did lay on every night between 16:30 and 18:30 free nibbles and free alcohol on the sixth level. We did not like the fact that every morning at breakfast whole families were on their mobile phones. We ate at Peppino's Italian restaurant and found the pizza to be second rate. The pizza was lacking taste and a good part of it was made up of the crust. All in all, disappointing.
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Marie K. Couples United States of America, October 21, 2015
Comfortable resort with attentive staff

Food, service, bed
9.7
The hotel was pleasant and the breakfast in the Kinabalu Club was good and generous. The staff were very helpful. Our room was a little worn and not as nice as we were expecting for the price (and when we returned later in our trip for another stay we had a much nicer room, which confirmed my feeling our first room was not up to standard). However, for just one night it was fine, and the bathroom, view, and comfortable bed were all extremely nice and made up for the slightly shabby furniture and carpet.
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Kong T. Couples Malaysia, October 19, 2015
Good location

Good view,good location,and room are nice
8
A good choices to stay
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Young L. Solo travelers Malaysia, October 16, 2015
Great vacation for family or group

The location and views, the convenience of the Star Marina at the hotel, the staff guides at the Star Marina
7.7
I went island hopping and snorkeling with the resort's Star Marina. I think that was the best part of our stay aside from the sunsets. Our dining experience at Cafe Tatu was not pleasant. The food and selections were great, but it's incredibly overcrowded and chaotic with so many east asian tourists and their children. I wouldn't have mind as much if I were there with a group of friends but for a 5-star resort, I was expecting it to be a bit more tranquil. The staff are friendly also but because the hotel was so overcrowded, it's hard for you to necessarily feel like an honored guest. Everyone is rushing around. But since everything is in one place, it was convenient, especially for the water activities. I definitely would not recommend to newlyweds going for a honeymoon here. If you do, make sure to get a nicer room on a higher floor. I got a Tanjung Wing Seaview room so that I could have a view of the sunset each evening, but what I ended up with was a view of the children's waterpark. Otherwise the hotel was a great place to stay and enjoy.
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Chwee W. Business travelers Malaysia, October 15, 2015
Overpriced hotel with aged rooms

Beach front, Views and landscape
4.7
Please note that the criticism is based on the status and pricing of the hotel and what I would expect from it. Hotel: The hotel is practically next to the airport (but not affected by flyby noises). The location is secluded from the public and yet close enough to the city via a short drive. Facilities: It has great landscaping with a choice of swimming in pools or an enclosed private beach. The Sunset Bar is a wonderful location to soak in the sunset before dinner. The lobby bar is a great place to chill with friendly service staff. Service: Staff is very friendly but probably seen a little too many well heeled travellers to go the extra mile. Meals: The buffet breakfast offers a wonderful spread with good quality food, pity about the taste. The tea and coffee is excellent. The ventilation needed a little work as I finished my breakfast smelling like the restaurant. Room: The rooms are old, and the age shows on the furniture. Although the room comes with full amenities. Unfortunately, by comparison to my previous stays in Shangri-Las, this one is way below par. This is my biggest complaint for the hotel, as they obviously need to refurbish the rooms to deliver value to the guests.
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Chi J. Families with young children China, October 11, 2015
nice sight see! good place for kids.

the swiming pool and the sliper with water are the interesting place for my son. the beach is nice! the food are good.
9.3
satisfied and happy with everything.
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Derrick G. Solo travelers Malaysia, October 11, 2015
Quick Getaway

Location, scenerary & comfort
8.7
Very nicely located resort. Has everything for whole famil from adults to children. Activities are there to choose from. Courteous and friendly staffs, willingness to help.
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Petrus C. Families with young children Malaysia, October 11, 2015
Excellent

Facilities, friendly staffs and relaxing place
9.7
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