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Shangri-La's Tanjung Aru Resort & Spa

20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia 88100

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Excellent

8.6

based on 1985 reviews

827 reviews in English

Value for Money
7.8
Location
8.6
Staff Performance
8.8
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
Food/Dining
8.3
All reviews (1985)
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Jo B. Couples Philippines, September 27, 2015
The Shangri La Experience

Shangri La brand with a Borneo Twist
8.7
It was a pleasant stay. It's the same with other Shangri La Hotels but I find the Cebu Hotel in the Phillipines more accommodating and pleasing to guests. I think the buffet breakfast has less selection than other Shangri La hotels. Nevertheless, the experience is good.
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Hun Y. Families with young children Malaysia, September 25, 2015
poor f&b service

location,integrated, marina
6.3
It was good except for very poor f&b, not up to par for a 5* hotel, service was slow, food quality and selection very very poor
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Tang L. Families with young children Malaysia, September 22, 2015
Fantastic

environment, location, food
8.7
my family and i enjoyed very much during our stay in the resort. The Kota kinabalu Club house is fantastic. It had separate checck-in and check-out counter which speed up the process. The complimentary tea break was phenomenal. The view, the kids water park and the swimming pool are good. I will stay in this resort again if i come to KK again.
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Eric S. Couples United States of America, September 19, 2015
A very pleasant experience

excellent facilities, superb staff, overall guest treatment
7.7
Although it was the most expensive hotel on our trip, our time at Shangri-La (Tanjung Aru) was also the most enjoyable. For people who are concerned about the price, you are paying for the facilities and service, not primarily the room. The room itself was OK (many amenities but mediocre size), but the hotel has many great restaurants and cafes, bars, a beautiful swimming pool, a marina offering diving, jetskiing, island trips, etc., a health club, and many more. You can happily spend a weekend just on the hotel premises. One of the things I enjoyed was that the staff ALWAYS treat you like royalty, even if you're dressed like a college student. They are so friendly and helpful. In particular, the staff who helped us with our bags (I forgot his name - sorry) was so kind, informative, and helpful. Also, the free wifi is also hassle-free, unlike many other hotels. If you choose the Shangri-La Tanjung Aru, I'm sure you will have a great time. Just be sure to ask for a map of the hotel area when you check in, as there were things we didn't even know existed when we checked out 2 days later.
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Timothy A. Couples United Kingdom, September 16, 2015
Nice hotel but caters for mass tourism

Staff performance, seafront location, attached dive centre
7.7
Although it is a 5 star hotel with good amenities, wonderful service, great swimming pools and a good choice of restaurants/bars, it is catering for tourists en-masse, which I did not expect from a Shangri-La hotel. So if you expect exclusiveness, privacy and relaxation from this resort, you won’t get it. Breakfast buffet is ok but I had better breakfast buffets from other Shangri-La hotels and other hotels of the same calibre. The attached marine activities/dive centre is reasonably well run and there are regular boats out to the nearby marine park. However, the dive outfit facilities on the island are a bit rundown.
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Raechell A. Couples Philippines, September 14, 2015
Nothing short of 5 star quality

Staff/Service, Rooms, Hotel surroundings
9.7
We had initially booked two different rooms as the room we wanted wasn't available on the first day here in Agoda but upon checking in they were able to give us the same sea view room sparing us the hassle of moving rooms. So that was a plus :) Room was so comfortable as is to be expected from Shangri-La hotels. The location and their hotel surroundings were great for a hotel in the city. It gets quite "rowdy" and crowded during the sunset viewing though when visitors are allowed inside but the rest of the time the hotel is peaceful and relaxing. Food has a good selection though we think there are better breakfast buffets at other Shangri-La resorts hehe. We especially loved being able to visit their sister resort Rasa Ria (for a fee via their shuttle). That resort was really beautiful with a stunning beach plus a nature reserve as well!
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Donghoo L. Couples South Korea, September 2, 2015
very Good~~~~

very Good~~~~
10
very Good~~~~
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Woon C. Families with young children Malaysia, September 1, 2015
Perfect Resort for Family with young children

Cleanliness, Friendly Staff, Lots of fun activities
9.3
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Nicole C. Couples Malaysia, August 31, 2015
Not relaxing at all

Good view, nothing else
5
It was noisy because of the pool area. We were staying at 2nd floor of tanjung view..tho it says we get seaview but it was block by all the pool and water games etc. Room was dated and old. Outside of the room, can hear clearly people walking, talking. No free shuttle to town or airport since so near. Not even shuttle to the nearby food court. Definitely not worth money to stay again.
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Rima D. Families with young children Australia, August 22, 2015
great for families with children

children's needs are met. The suites are enormous.
9
Avoid if you're a honeymooner
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