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Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau (Show on map)

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Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Interior Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Lobby Sheraton Grand Macao Hotel, Cotai Central Macau - Interior Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Fitness Room
Sheraton Grand Macao Hotel, Cotai Central Macau - Spa Sheraton Grand Macao Hotel, Cotai Central Macau - Reception Sheraton Grand Macao Hotel, Cotai Central Macau - Spa Sheraton Grand Macao Hotel, Cotai Central Macau - Interior Sheraton Grand Macao Hotel, Cotai Central Macau - Restaurant Sheraton Grand Macao Hotel, Cotai Central Macau - Ballroom Sheraton Grand Macao Hotel, Cotai Central Macau - Pub/Lounge Sheraton Grand Macao Hotel, Cotai Central Macau - Restaurant Sheraton Grand Macao Hotel, Cotai Central Macau - Restaurant Sheraton Grand Macao Hotel, Cotai Central Macau - Restaurant Sheraton Grand Macao Hotel, Cotai Central Macau - Exterior Sheraton Grand Macao Hotel, Cotai Central Macau - Nearby Attraction
Area: Cotai Number of Rooms: 3896

Recent customer reviews

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Excellent

8.3

based on
12415 reviews

6219 reviews in English

Value for Money
8.0
Location
8.4
Staff Performance
8.3
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.6
All reviews (12415)
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Natalie C. Solo travelers Hong Kong, January 17, 2016
-

Convenience, cleanliness, new
8.7
Great
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Kyle N. Business travelers Japan, January 16, 2016
Decent hotel, but not a "5 star" venue

Price was excellent, location was good (close to airport and ferry), spacious rooms
7.3
Sheraton has a decent hotel here, but some niggling issues with the room need to be addressed before they could rate this hotel as "5 Stars". In particular, the shower door is about as watertight as a sieve, which led to the bathroom floor becoming an indoor pool of sorts. Used most of the extra towels to mop up the water, which would have been a serious problem if I was staying with anyone else. The business center PC's, while a good idea and appreciated, had at least one computer who's keyboard didn't work. The printing method also means that you need to have WiFi access to your regular email account to get a "printing code", which then needs to be entered into a separate keypad attached to the printer. Why make guests go through that much of a hassle?
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Yu O. Couples United States of America, January 16, 2016
Sharaton Macau Experience

Excellent baggage storage service, room cleanliness, easy check-out
8
wish have earlier check-in time, better indication of lift direction and security of accessing the room.
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Margaret C. Families with older children Australia, January 15, 2016
The hotel is good but not great as in the past.

The location is good. Some of the staffs are really nice but few of them are rude. The shuttle bus service is great.
5.7
I am a Sheraton loyal customers since I was very young, travelling with my parents and stayed in Sheraton every time worldwide. And I stayed in the Sheraton Macau with my husband and daughter this time and I strongly felt the service is not as great as in the past. Firstly, the air conditioning system in the room was unclean that you can smell the humid dusty air obviously. And the bathroom is not clean before we check in as there is lots of hairs on the floor and stains on the toilet. The rest is great.
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Peter H. Couples Singapore, January 15, 2016
Macau Gem

Good location with easy access to about 6 casinos nearby. Rooms are clean, roomy and very comfortable. Checking-in was. Breeze and Concierge staff were friendly and helpful.
9.3
Very comfortable. Every staff we met was very friendly and helpful. Would definitely recommend hotel to friends. Will also certainly stay in this hotel on the next visit.
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Sisleen L. Groups Singapore, January 15, 2016
Spacious, good location & clean room

Spacious, good location & clean room
9.3
Fantastic
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David P. Business travelers United States of America, January 13, 2016
Welcome to the ant colony

Nice view from the 30th floor.
5.7
I was in Macau for business, not gambling. This place was fine if you like your hotels on the industrial scale. The reception agent told me this is the largest hotel in all of China, with 4000 rooms. Navigating the lobby was like walking through downtown Hong Kong at rush hour. There are staff members everywhere; many of them are friendly and helpful, but quite a few were surly and totally uninterested trying to help. The room was nice and well appointed. The buffet breakfast was good with many choices, if overpriced. You get the facade of luxury here, but you are just an insignificant member of the herd that has descended to gamble away their money.
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David W. Solo travelers United States of America, January 13, 2016
Very Nice Hotel

Clean, Location, Value
8.3
Everything is what you would expect from a 5 star hotel.
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Chung L. Groups Taiwan, January 12, 2016
Comfortable King bed

Quiet, comfortable, safe
7.7
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Vinh P. Groups United States of America, January 11, 2016
~400 USD for 3 Night - Best Value!!! $$$ Saver!!

- Video Craps Available but no Table Craps - Super Clean w/ Awsome Staff - Connect to Sand Hotel and Venetian
9
- 15 min cab from cotai ferry (about 51-91HK $$) - located on the Macau side of the island (ferry on taipai) new side of the strip - large casino for gambling (no black jack but has video craps - has a large shopping mall with designer brand - has a McDonalds / StarBuck in mall - rooms are standard Vegas style rooms but tub and shower bathroom - bathroom am entities include toothbrush/robe/slippers/2 h2O bottles and shampoo - able to get a free shuttle to ferry that runs every 15 minutes - staff speaks English / super friendly - bell hop will hold luggage until check in - bed is memory foam / firm and comfortable - comfortable was super cozy - safe available in room / standard gun (pistol) size - view (ok since they are still building)
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