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Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Cotai, Macau

Recent customer reviews

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Excellent

8.3

based on 12733 reviews

6383 reviews in English

Value for Money
8.0
Location
8.4
Staff Performance
8.3
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.6
All reviews (12733)
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Husin W. Families with young children Indonesia, December 27, 2015
Over all still OK

Location, clean
8
Over all is OK
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Ronald S. Couples South Africa, December 27, 2015
Check in

Location, comfort, pleasure.
9.7
Very enjoyable except for checking which took far too long, with twenty four check in stations and 4000 rooms. There were only five stations manned and a wait of over two hours from arrival to being checked in. Poor management planning for this time of year. They have to do better.
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Yufan Z. Couples China, December 27, 2015
Casino, Shopping, dining

Location, spacious room, luxurious feeling
10
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Lee W. Families with young children Hong Kong, December 27, 2015
Nice customer service

Spacious room, nice customer services, early check in at 1pm
9
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Fan Y. Couples Hong Kong, December 27, 2015
comfort room and good hotel conditions

comfort room, cleanliness, grand
6
The infra structure was excellent with ample of shopping opportunities. However, the food offered was poor. Besides, the clients are mostly Chinese whom behave real bad and destroy the good atmosphere.
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Wong Y. Couples Hong Kong, December 26, 2015
It's convenient, clean and price reasonable!!

It's convenient, clean and price reasonable!!
9.3
It's convenient, clean and price reasonable!! Staff are so nice and helpful!!
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Weng Y. Solo travelers Hong Kong, December 26, 2015
Nice hotel

It's very comfortable. Nice bed. The room is very clean.
9
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Maerrol C. Families with young children Philippines, December 26, 2015
Christmas in Macao

The hotel was very clean. Staff were very accommodating. It is near the big hotels like Venetian and Studio city. Good for children because they have Shrekfast with Dreamwork parade. Buffet is good.
9.7
Excellent. This is my 3rd time in this hotel and i will be coming back again.
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Sai F. Families with older children Hong Kong, December 26, 2015
Except for long checkin wait time, joyful stay

Awesome gym facility, room condition, very well located with bus stop,
7.3
Better than expected during Christmas high season. The Ups include a spacious, new and clean gym with not only high end cardio and weight lifting machines but also a glass yoga room with TV. Room condition is excellent - credit to RS team. Hotel is conveiniently located with Studio City, Sands nearby, shuttle buses to several hotspots and even a public bus stop right at the doorstep. Lastly, cafe restaurant, though quite expansive, provides great food and services. The Downs are the abosolutely ridiculously long queues and waiting time at front desk. We waited for 35 mins then took another 10-15 mins for FD to complete the check in process. We saw others waited as much as over an hour. Although FD compensated by providing hassle-free express check out, their check in system/workflow definitely needs improvements. Also, Tower 1 and Tower 2 looks so alike, and without clear signs around hotel or on key cards, twice I witnessed people bumped into the wrong tower/room.
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Kah Y. Couples Malaysia, December 26, 2015
luxury hotel and nice environment

big room, clean and near casino
7.7
The only sad thing, there are no any 7-11 nearby. It's a relax hotel room.
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