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Excellent 8.6
Based on 886 reviews

Recent customer comments

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based on 886 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 8.9
  • Room Comfort/Standard 9.0
  • Staff Performance 8.9
  • Value for Money 8.3
  • Food/Dining 7.5

9.6 Jessica H.
June 18, 2016
Great hotel at Tokyo Disney Resort!
This hotel is very nice with great amenities for young kids. Very comfortable with excellent service and good food. It could be better if the had English TV channels, especially a kids channel and if the pool opened earlier than 10am. It was a rush to enjoy the pool but be ready for noon checkout. Still, I will stay here again on our next visit to Tokyo Disney later this year.

8 Lai W.
Hong Kong
June 17, 2016

5.6 Yip Y.
Hong Kong
June 15, 2016
Lack of information from the staff
Shuttle from Maihama station only runs in weekend but staff fails to inform guest clearly. Swimming pool opens until 8pm but staff fails to pre-notify last entry is 7pm actually. Facilities are nice but seems staffs are too lazy to explain well about everything causing great difficulties to customers.

9.2 Pui K.
June 14, 2016
It's a super great deal!
Sheraton is a very family friendly hotel. We can easily take the train to & fro Disneyland and Disneysea with the station near them or to use their free shuttle bus. The room is also very big and spacious! Best part is children under 17 stay for free! An awesome hotel to live in!👍🏻👏🏻😍😃😆

8.4 Ivy K.
June 13, 2016
Love it
My 2nd time staying at Sheraton Grande Tokyo Bay. It has improved much after renovation. The breakfast was very delicious. You can choose to eat your breakfast at few restaurants in the hotel. Best was at the Grand Café. There is a very nice arcade in the hotel itself and my son really enjoyed. After a tiring day at the Disneyland, he still asked if he can go and play some games at the Arcade. We didn't get the chance to play the mini golf but there are some guests enjoying it. There is also a convenient shop in the hotel and a nice Disney shop for last minute shopping. As for the Disney Park Tickets, you may purchase it in advanced at the counter at near the front desk. We will definitely choose Sheraton again without considering other nearby hotels the next time we go Tokyo.

10 Saurabh B.
Hong Kong
June 11, 2016
Disney wisney
Simply good

9.6 Tjoa L.
June 09, 2016
Great Hotel
There are many facilities, also some of them are free. The room is also so clean. The staff here are warm-hearted. If I go to Disneysea again, I will choose this hotel again.

8.8 Herbert H.
June 08, 2016
Location very comfortable for Disney Sea but quite far from the city proper. Staff was very accommodating and can speak good english.

8 Wun C.
Hong Kong
June 06, 2016
Good stay
Pleasant ambience, reasonable room size for family as compared to other hotels in Tokyo.

7.2 Janet A.
June 05, 2016
Wifi access
Wifi access is limited in public area.. Only at the business centre. Book a non smoking standard room but was asked to wait until 6 pm to get an upgrade to a deluxe room.otherwise it will be a smoking room.