2015
Excellent 8.1
Based on 289 reviews

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About Sheraton Hanoi Hotel

Description

Guests will be fascinated by the luxurious Sheraton Hanoi Hotel which features picturesque views of the West Lake. Guests are provided with convenience as it is a 10-minute drive to downtown Hanoi and the Hoan Kiem Lake. Facilities provided at the hotel include an outdoor pool, fitness center, and car park. The guestrooms are perfect to stay in with a personal safe, tea/coffee making facilities, and a flat-screen TV with cable channels. Featuring a blend of traditional Vietnamese and French colonial decor, they offer a large marble bathroom and ample work space. Guests are ensured to have plenty to do during their stay with a 24-hour fitness center and a relaxation center with sauna rooms and massage services. For dining options, Oven D’or Restaurant serves an international buffet and features seafood specialties. Hemispheres restaurant serves steak and seafood, a selection of great wines of the world as well as a mouthwatering afternoon high tea buffet with irresistible pastries, luscious cakes, and exquisite savories. Sheraton Hanoi Hotel is a 10-minute walk from Ho Chi Minh Mausoleum and One Pillar Pagoda. Within a 10-minute drive, guests can reach the famous Water Puppet Theater, Dong Xuan Market, and the Temple of Literature. Noi Bai International Airport is a 40-minute drive away.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • yoga room
  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis courts

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar
  • halal restaurant

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • luggage storage
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • executive floor
  • nightclub
  • salon
  • shops
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in
  • doorman

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Japanese
  • Korean
  • Latvian
  • Russian
  • Swedish
  • Ukrainian
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 65 USD
Breakfast Charge (when not included in room rate): 26 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5km
Distance to Airport: 23Km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 18
Number of Restaurants: 2
Number of Rooms : 299
Parking Fee (per day): 0 USD
Time to Airport (Minutes): 20
Year Hotel Built: 2003
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.7
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.0

Irene W.
Singapore
June 17, 2016
A little far from town and no hot water in shower and bath
The hot water tap was locked to prevent guest from turning on the hot water (both shower and tub). Thus, I had to shower in cold water for my entire stay, good thing that the weather is rather warm.

Heribert W.
Germany
June 16, 2016
Nice lake-area
Pittoresque location. Had room with lake-view. Best chances for a relaxing walk along the lake. Many good restaurants nearby. Friendly and kompetent staff. The bathroom was a bit old fashioned.

james M.
United Kingdom
April 05, 2016
A credit to the organisation
Everyone was so incredibly helpful. Nothing was too much bother. We stayed here several times this Easter break and each time the standards were always maintained. Thank you

james M.
United Kingdom
April 04, 2016
Great place
Great and convenient place to stay. Staff very friendly & helpful.

Tam T.
Vietnam
March 09, 2016
Very nice place next to the Lake
Location, room, food
Best stay

Intan I.
Malaysia
February 16, 2016
Value for Money
Easy access from airport and very modern hotel

Vinny N.
United States
January 28, 2016
Great hotel but need improvement on bars.
Service was fantastic, food was good, and overall clean
Good stay. Been there couple times. Pizza and steak is good there. Friendly staff service. Need major improvement on deja vu bar downstairs. Pool Table, needs replacement. 15-20 mind out of main town area.

Sharon W.
United States
January 25, 2016
Great Hotel
Relaxing-Comfort-Friendly Staff
Our stay at this Sheraton Hanoi Hotel was great. We created immediately upon arrival and the staff was extremely friendly and helpful. The hotel was beautiful with fantastic rooms. If we wanted to eat at the hotel there was a wide variety of food to choose from and a wonderful buffet breakfast. We really enjoyed our stay.

SO Y.
Hong Kong
January 07, 2016
Nice
Nice location and comfortable stay

Syed S.
Pakistan
January 05, 2016
Nice location and comfortable stay
Location close to everything specially



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