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Sheraton Imperial Kuala Lumpur Hotel

Jalan Sultan Ismail, Golden Triangle, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.2

based on
664 reviews

524 reviews in English

Value for Money
8.1
Location
8.1
Staff Performance
8.3
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.5
All reviews (664)
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Ying X. Business travelers Singapore, January 21, 2016
Disappointed
5.7
This customer has only rated this hotel and has not submitted any comments.
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Nadarajan J. Solo travelers Australia, January 18, 2016
A very comfortable stay

room and hotel amenities.Choices of food in and around hotel..Staff
8.7
Overall a fantastic stay. the staff were great.Food was good.Amenities in the hotel were superb.plenty of shops at the back of hotel including entertainment facilities.Shopping complex opposite hotel.you cannot ask for more.
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Helen V. Solo travelers Philippines, January 15, 2016
accessible to train to go to klia2 and central mar

comfortable stay,accessible,value for money
8.7
have no difficulty going to shopping areas and airport..if you have lots of baggage though arrange taxi transport outside as it is cheaper rather than allow hotel to book for you..excellent buffet
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Roslina A. Couples Singapore, January 11, 2016
My lifesaver

Friendly Staff, location and interior
7.7
The only 5 star hotel around golden triangle area. Should offer room with breakfast like other 5 star hotels.
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Detlef P. Families with older children Australia, January 10, 2016
unwind in the steam and spa

Quiet, the bed, and steam room
7
Overall quite satisfied,really appreciated the spacious room, fantastic bed,no noise.However breakfast not being included in the booking, I did not think it was value for money, selections for a 5 star Hotel in my opinion were limited, Sunday morning understaffed and the replacements for even the simple salad bar were either very long in coming or did not happen,as a Sunday morning breakfast, for most I would expect it should be a leisurely and enjoyable experience. The pool seemed quite adequate, the sauna, spa, steam room, were all very well kept. Would I return, debatable, I really enjoy a good breakfast, if that improved no question, yes I would recommend the hotel and probably make it my regular stay-over hotel. A slight tweaking with some staff could also help.
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Muhammad A. Couples Malaysia, January 3, 2016
near city centre and easy access to all

clean,big room and big bathroom
9
the hotel is great near the city centre 5min taxi to klcc and opposite this hotel there is a mall .i love the bed very comfortable and the room is newly refurbish.i love this hotel will come back again there.
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Wirani A. Couples Singapore, December 23, 2015
excellent

location food and service
4
Very happy stay at the club floor. cocktail serve best and room very clean easy check in and check out. Easy excess to quill mall.
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Siew M. Solo travelers Malaysia, December 18, 2015
Great

Cleanliness of the environment and great location
9.3
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Sheue L. Business travelers Singapore, December 17, 2015
Starwood preferred

The discount being Starwood preferred member
8
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Hasinah M. Families with young children Singapore, December 6, 2015
Overrated.

Room size
7
Reception staff was overwhelmed and didn't provide the best of service. After waiting for so long, we were given keys to a room that was already occupied. Another staff intercept us halfway and had the gall to inform us of the mistake and asked us to go back down to exchange the key for another room. This was after we had informed them we were very late for the wedding that we had came for and had two young kids along. Traffic on that day was absolutely crazy and the lobby was very packed with other guests. I was firm that we would wait on the same floor and ask the staff in question to send the key to us. He agreed and save us the hassle of bringing along the handcarry bags,stroller, and kids down again to the packed lobbyand wait for the lift that took so long! The room we eventually received was a good size, clean and up to par. No complaints there. Overall an ok experience.
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