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Sheraton Imperial Kuala Lumpur Hotel

Jalan Sultan Ismail, Golden Triangle, Kuala Lumpur, Malaysia 50250 (Show on map)

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Formerly : Imperial Sheraton Hotel
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Area: Golden Triangle Number of Rooms: 385

Recent customer reviews

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Fantastic

8.2

based on
522 reviews

Value for Money
8.1
Location
8.1
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (522)
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Siti R. Families with young children Malaysia, December 23, 2014
luxurious hotel but reasonable price

room ; location and food
9.7
Superb and enjoy
Lim C. Business travelers Malaysia, December 21, 2014
Need to do some renovation

Bedroom food
7.7
Need to do some renovation
Kian B. Couples Malaysia, December 21, 2014
Not too impressive!

Water pressure, location, and cheap
7
Stayed there a night for friend wedding held there. The ambience and overall feel are good but the hotel need to check if their room appliances are all in good condition. Incidentally, we saw someone from the hotel was about to sneak in my friend bridal suite. That's suspicious. IMHO, do not leave any valuables in room even if it is a 5 star hotel. Sorry to say, I don't think it is safe. I am sure that it wasn't by the hotel management but the hotel staff are not up to par.
Teik L. Business travelers Malaysia, December 18, 2014
Overall meet the expectation

Location & Cleaness
7.7
Luqman H. Families with young children Malaysia, December 16, 2014
Comfort

Clean
9.3
Good . clean
Kim C. Families with young children Malaysia, December 7, 2014
Excellent services

1. Best Friendly staffs. 2. wonderful room comfort. 3. Marvellous location.
10
We stay for four nights in the club room/ suites. The staffs there is very polite, helpful& friendly. Nice location close tto two major shopping Quill & Sogo. We definitely will come back to stay.
Sameer S. Business travelers India, December 2, 2014
on a scale of 1 to sheraton how bad is your hotel

location
3.3
I stayed here for two nights recently. The experience is so terrible that i have vowed never to stay in any sheraton property ever. I was supposed to check out at 5 am and had requested a wake up call with tea at 4am. I wake up to no electricity and worse the staff was clueless blaming it on the govt. I had to pack my stuff get ready and surprise surprise there is no emergency lighting available. They gave me a 4inch pen light and asked me to use that. Tea came at 4.30 a full 30 mins late and with no apology. The staff is nice but clueless and the response to such a siutation was shrug of tbe shoulder . food is terrible and the commodes are extremely low plus uncomfortable. There are literally dozens of hotels cheaper and better than this . Stay away if you attach any value to the quality of your stay.
Rozita B. Solo travelers Singapore, December 1, 2014
A great stay. Love the marble bathroom.

It's clean. Provide enough mineral water. Friendly staff
8.3
Love the peace and quietness. Enjoy my stay in sheraton . Really had a good rest here
Hassan B. Business travelers Maldives, December 1, 2014
Not satisfied with the hotel

Location,
5
One night from 5pm till 12am, the TV channels were disconnected. The next night, there was no electricity for 6 hours. Was unable to sleep at all.
Asri A. Couples Malaysia, November 30, 2014
great time again at sheraton

spacious room, excellent view, close to KL downtown
9
it was a good weekend to chill out with love one

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Customer Reviews - Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

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