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Sheraton Laguna Guam Resort

470 Farenholt Avenue Tamuning, Tamuning, Guam (Show on map)

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Sheraton Laguna Guam Resort Guam - Ocean View King Sheraton Laguna Guam Resort Guam - Ocean View Twin Sheraton Laguna Guam Resort Guam - La Cascata Sheraton Laguna Guam Resort Guam - Buffet Sheraton Laguna Guam Resort Guam - The Point Sheraton Laguna Guam Resort Guam - Ballroom Sheraton Laguna Guam Resort Guam - BBQ Sheraton Laguna Guam Resort Guam - Jacuzzi Sheraton Laguna Guam Resort Guam - President Nippon Sheraton Laguna Guam Resort Guam - Front Desk Sheraton Laguna Guam Resort Guam - Lagoon Night View Sheraton Laguna Guam Resort Guam - Atrium Night View
Area: Tamuning Number of Rooms: 318

Recent customer reviews

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Good

7.5

based on
56 reviews

Value for Money
7.6
Location
6.5
Staff Performance
8.0
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
7.1
Families with young children (56)
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Alinda P. Families with young children Taiwan, September 12, 2014
wonderful room and view.

swimming pool guest room and view are wonderful
9
a great experience. If I visit guam, I will definitely choose Sheraton again.
Chih Y. Families with young children Taiwan, July 13, 2014
Beatiful View but Not Neat Enough

Beatiful view, nice swimming pool and comfortable room
5
The view from the balcony is very beautiful. Swimming pools are great, but the kids poolside ground is full of gravel, so everyone walks on it will feel pain. Compared to other hotels in Guam, Sheraton is a great new hotel. The rooms are a little small but fully-equipped and clean. However, the hot water of shower is not stable. About every 10 minutes I will encounter totally cold water for 5 seconds. The kids club is dirty. Air quality there is bad, and toys and the floor is old and dirty. We even found a dead cockroach there. There are many mosquitoes at the tennis court. The staffs are polite but inhospitalbe, and the food is so so.
Po K. Families with young children Hong Kong, April 26, 2014
relaxing place

great view, airport pickup service, nice pool
7.7
Poor breakfast and dinner buffet! only wi-fi available in lobby. but very nice pool and ocean view!
Myra B. Families with young children Philippines, April 15, 2014
Beach and pool within your hotel

Great ocean view room accommodation, relaxing for vacation, room was clean
7.7
Great ocean view, water park with musical water fountain at the pool at night. 2km away from outlet store. You can even walk going there for 30min but there's Shuttle bus if you want. this hotel is far from main shopping centers like dfs and other tourist spot centers like sea world. But it's fine cause we stayed at Sheraton for 3 nights then transferred to tumon until we leave guam. Great stay here
Maria W. Families with young children United States of America, April 13, 2014
Excellent

View, excellent staff
9.3
Excellent
Sheila C. Families with young children Philippines, March 21, 2014
Friendly staff

The restaurant with the cultural show was great.. Many choices and the staff were really friendly....The pool and the rooms with the view of the ocean is awesome...
8.7
The hotel made me feel not so far away from home... Friendly staff,nice accomodation and good food... Its was a very ralaxing stay!!! Great job!!!
Ng S. Families with young children Malaysia, March 2, 2014
unreasonable restriction!

nothing at all
2
Richard H. Families with young children United Kingdom, February 23, 2014
Nice hotel, but far from the main beach

Buffet restaurant, room, and pool
7.3
There are both positive and negative points to staying at the hotel. The positive; - good service and nice rooms. - excellent value buffet dinner - good swimming pools and facilities for children The negative; - slightly run down. It looks like its heyday was 20-30 years ago. The exterior needs a lick of paint! - it's quite far from the main beach and main restaurants. You need to take a taxi to get to these. - the room, while not being dirty, could certainly have been cleaned more thoroughly
Jaime N. Families with young children Canada, February 8, 2014
Ocean View Corner Suite is very nice

Very nice ocean view
5.7
Xiaoqiang Z. Families with young children China, February 5, 2014
Sheraton Laguna Guam Resort

nothing
4
facilities are old. some are not working. room full of musty odor. houskeeping looks like just came for collecting the tips. no refill of the tissue paper. 2 people in the room but just get us one towel for the last 2 days. breakfast is crowd. have to queue up but once we sat down, the waiters keep on informing us "last call"! foods of the breakfast are barely acceptable by comparing with the cost and the service. no airport shuttle. airport pick up is chargeable but no pre-confirmed with the guest. taxi service guy at the front door refused to call us a free taxi to the dfs for shopping. all in all, this is the most worst experience we have had in the sheraton hotels or even in the starwood hotels. it is far away from our expectation of a nice vacation!

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