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Sheraton Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Taipa / Cotai, Macau (Show on map)

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Sheraton Macao Hotel, Cotai Central Macau - Restaurant Sheraton Macao Hotel, Cotai Central Macau - Restaurant Sheraton Macao Hotel, Cotai Central Macau - Restaurant Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Nearby Attraction Sheraton Macao Hotel, Cotai Central Macau - Nearby Attraction Sheraton Macao Hotel, Cotai Central Macau - Nearby Attraction Sheraton Macao Hotel, Cotai Central Macau - Surroundings Sheraton Macao Hotel, Cotai Central Macau - Surroundings Sheraton Macao Hotel, Cotai Central Macau - Nearby Attraction Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Interior Sheraton Macao Hotel, Cotai Central Macau - Guest Room
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Area: Taipa / Cotai Number of Rooms: 3896
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

from 11470 reviews

Value for Money
8.0
Location
8.4
Staff Performance
8.3
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.6
All reviews (11470)
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Junhua S. Families with young children China, July 20, 2015
reasonable price and value for money

reasonable price and value for money
6.7
reasonable price and value for money
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Chee M. Families with older children Malaysia, July 20, 2015
value for money hotel

convenient location, clean and well maintained, reasonably priced
9
long queue to check in.. There should be signs to advise guests that other check in counters are available elsewhere. Express check out was a good option though
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Lam K. Families with young children Hong Kong, July 20, 2015
Good location

good location, nice staff, tidy room
9.3
good location, nice staff, tidy room
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Bee E. Groups Malaysia, July 20, 2015
Sheraton Macao

clean, convenient location, good facilities
8
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Susywati S. Families with young children Indonesia, July 20, 2015
Value for money 5 stars hotel

Value for money, delicious room service and friendly staffs
10
It was comfortable. The only drawback is the hotel is huge and you need to walk from one end to another end for different shuttle services. Not pleasant if you are travelling with elderly. Luckily the hotel provides wheel chair for loan so that grandma doesn't have to walk long distance.
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Peter W. Groups Hong Kong, July 19, 2015
Consistence

Bed, Amenities, Shuttle
8
Sheraton is consistant, nothing too fancy. You get what you paid for. The swimming pool is not ideal for swimmers but great for family with kids.
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Hin M. Groups Macau, July 19, 2015
Overrated and a bit expensive

Washroom is comfy.
5
The staff cannot communicate with me with Cantonese (which is local language in Macau), she used mandarin instead (but it's ok). When I reported that the TV is out of order in my room to the receptionist on my way out, the staff asked me to report directly using room phone, not to her. I asked her to report for me she said it takes longer time for her to do so. I feel like she didn't want to do it. Also the floor of my room is not that clean, there were remains of food on floor corner. Overall the room (I book deluxe room) is good and comfy. Just that the price is a bit overrated considering the location (far from downtown) and services provided.
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Tsz K. Couples Hong Kong, July 19, 2015
Inexperience staff and not ok customer service

Spacious room, clean and neat
6.7
Staff did not mention there was MOP 8 charge to charity. Personally I am ok but I did not know until I check out. It would be nice if they could told me during check in process. The lifts are slow. Needed to wait 5-19 minutes before I could get in one. I would say overall experience is ok but compare with other Sheraton hotels I have stayed before, this one is the worst, the rock bottom worst.
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Yen L. Couples Malaysia, July 19, 2015
cosy and comfortable rooms.

Good location and convenient access to shopping and eating.
9.3
satisfied with the room and location of the hotel.
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Ameen A. Families with young children Saudi Arabia, July 19, 2015
It should be better

The location is good
6.7
It was fine but the room is small
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Customer Reviews - Sheraton Macao Hotel, Cotai Central, Macau

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