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Sheraton Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 3896
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
7546 reviews

Value for Money
8.0
Location
8.4
Staff Performance
8.3
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (7546)
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Pamela C. Couples Philippines, July 23, 2014
Hotel with a good location

Hotel has a good location, comfortable rooms and friendly staff
9.7
Going to the hotel from the airport was very convenient because of the free shuttle buses. The room was big with comfortable beds complete with amenities and free wifi. There were a lot of restaurants to choose from because it was connected to other hotels. The hotel staff were all very friendly and helpful especially the Filipinos. The really went out of their way to help us. Going to the different attractions was also easy because of the shuttle buses.
Oliver L. Business travelers Canada, July 23, 2014
Great Experience, few quirks

Value, Food, Comfort
9
All in all, a great hotel and what you'd expect from Sheraton. Got the room from Agoda for a great room rate and even included breakfast. The package price was cheaper than even the Holiday Inn, where the breakfast was quite mediocre, though rooms were still decent. The breakfast is a large buffet breakfast with a huge selection, you'll have enough to choose from for longer stays (we stayed two nights, and weren't close to trying everything). We had 4 ppl and two rooms, staff was great to volunteer a connecting room so it was almost as if we had a suite. The taxi stand always has a lot of taxi's waiting and no line up, checking in and out was hassle free with very little waiting time to be attended to. You won't regret staying here, but just a few warnings. The blankets were too heavy, adjusting the room temp to 23C to be comfortable during the day, I ended up sweating the whole night. You'll need to turn down the temp before getting in to bed. Some of the staff were under trained. While not exactly rude, they weren't proactive in finding an answer to questions, but this was mainly the ones staffed outside in the parking/dropoff area, not a huge problem. The lift lobby for the towers can be quite difficult to find, it's like a maze going around the casino and getting from one wing to another seems like a long trek. Especially from the parking garage.
Families with older children July 22, 2014
The location is too far away from shopping mall

The room is tidy and the staff are very nice.
7
Sukhyun R. Solo travelers South Korea, July 21, 2014
it was good experience to stay there

location, casino, clean
9
It was good.
Russell F. Couples Australia, July 21, 2014
Great weekender

Excellent Concierge, excellent buffet breakfast, great room, excellent check-in/check-out system,
8.7
Had a great stay and would definitely go back to the Sheraton. Concierge was so helpful with any query or help we wanted - 5 starts to the Concierge desk!
Kim L. Solo travelers Singapore, July 21, 2014
Great Location

Location, friendly staff and comfortable bed
9
This is one of the best hotels in Macau. The bed is comfortable and the room is clean. There is free wifi in the room.
Business travelers July 20, 2014
Room was nice and clean. Good location.

Room, location, connected to malls
7.3
Room was good but not so many staff can speak English. Laundry service was really bad and lower standard. Breakfast was good. Location was great.
Cheng Y. Couples Hong Kong, July 20, 2014
A good place for relax

cleanness, environment, and facilities
8.3
Excellent
Jeslyn L. Groups Singapore, July 20, 2014
Not worth to stay here

Nice Bathroom, Concierge Service, NA
6.7
Too much walking from Main Reception area to room tower. Disappointed with the room deco...
Tam K. Solo travelers Hong Kong, July 20, 2014
nice location, friendly staff

cleaniness, friendly staff, good location
8.3
check in counter of hotel needs a bit more efficiency, it takes me 25 mins to wait to be served. apart from that, everything is nice

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Customer Reviews - Sheraton Macao Hotel, Cotai Central, Macau

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