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Sheraton Macao Hotel, Cotai Central

Estrada do Istmo. s/n, Cotai, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 3896
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
823 reviews

Value for Money
8.2
Location
8.6
Staff Performance
8.4
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.8
Food/Dining
7.6
Families with older children (823)
Sort by:
Anne H. Families with older children Australia, September 14, 2014
room service

Nice, clean, and comfortable.
7.3
Nice, clean, and comfortable.don't know how to contact front desk.
Yuk L. Families with older children Hong Kong, September 10, 2014
good

service
9.7
Toby Y. Families with older children Australia, September 9, 2014
good

clean, friendly and relaxing
7.7
Lok Y. Families with older children Hong Kong, September 9, 2014
Late Checkin

Nice Staff, Flexible Booking Arrangements with Reasonable Price
9
Overall the experience was nice! However, since some of the frontline staff can only speak English, communication problem may exist.
Yik F. Families with older children Hong Kong, August 28, 2014
inside hotel all eating too expensive

clean, new, big room.
5.7
macau 5 star hotel prices is too expensive, next time if go macau, at night will live in zhuhai.
Siu Y. Families with older children Hong Kong, August 28, 2014
Staff are nice and eager to help

convenience location, clean with comfort bed
4
experiences is good
Tye B. Families with older children Singapore, August 27, 2014
Highly rwcommended. Front desk staff are excellent

Staff and cleanliness if room are excellent
9.7
Good expwrience
Suk Y. Families with older children China, August 26, 2014
Comfortable

Happy hour so great which is a mini buffer.
8.7
Niramon T. Families with older children Thailand, August 25, 2014
chic, clean and comfortable

chic, clean and comfortable
10
I like this hotel and I will introduce this hotel to my friends.
Kar T. Families with older children Hong Kong, August 25, 2014
Not international branded Sheraton experience

Sheraton Macao Hotel, Cotai Central
3
Disappointing buffet quality. Unprofessional staff. Bad experience at lunch buffet!Call center agent gave me wrong information about location to get my buffet coupon redemption. Reception staff at buffet restaurant initially refused my entrance and could not verify with my recording between the call center agent and me. The staff only focused on the blame to the call center agent from Guang Zhou and denied to admit this was also a mistake made by the hotel. Very unprofessional guest service. Totally disappointed about the handling by frontline staff. Made me mad by saying that allowing me to get into the restaurant is only an exception to avoid arguing with me, but did not find out what my complaint was. Bad quality on sushi & coffee. Totally different Sheraton experience from what I got previously from those of Sheraton in Hong Kong and Belgium. Showers & tap in bathroom looked dirty and used for quite a long period. Can't imagine it is a newly opened hotel not more than 3 years ! Definitely will not stay again in any Sheraton hotel in future!

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Customer Reviews - Sheraton Macao Hotel, Cotai Central, Macau

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