Excellent 8.1
Based on 493 reviews

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About Sheraton Seoul Palace Gangnam Hotel

Description

Sheraton Seoul Palace Gangnam Hotel blends attentive care with modern convenience. The rooms here are well appointed and cozy. The staff are attentive to the needs of the guests, and the location is ideal for excursions into Seoul. It is located in an interesting part of town, full of streets that typify the soul of South Korea. What really marks this hotel out from the rest are the staff. They will go out of their way to assure your stay in Seoul is pleasurable. They’ll tell you where to go for a great meal and some excitement. To continue with your reservation at Sheraton Seoul Palace Gangnam Hotel, please enter your arrival and departure dates into our secure online form.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa

Swimming & soaking

  • indoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • photocopying
  • fax machine
  • ATM/cash machine on site
  • currency exchange

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express
  • JCB
  • UnionPay

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Japanese
  • Korean
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Policies

Fitness, Swimming Pool and Sauna closed on the last Monday of every month and some holidays.
Guests under 13 years old are not allowed to access Club Lounge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 35000 KRW
Check-In From: 03:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 0.5km
Distance to Airport: 61 km
Internet Usage Fee: 22000 KRW
Non-Smoking Rooms / Floors: Yes
Number of Floors: 12
Number of Restaurants: 3
Number of Rooms : 341
Room Voltage: 220
Time to Airport (Minutes): 60
Year Hotel Built: 1982
Year Hotel Last Renovated: 2015
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Important notice

The property will be rebranded in July 2016 as "Sheraton Seoul Palace Gangnam".
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.3

Sungsoo K.
Canada
July 12, 2016
Seoul Palace
The room I had was supposed to be a non-smoking room but it still smelled. Got a new room but still the same. I can't figure out why the finess facility cannot be accessed from the hotel rooms, which are most illogical design I have seen. You have to go down to the main floor and walk half way to the end of the building and walk up steep three floors. . I hope that new Sheraton management will fix this.

Robin F.
Canada
July 09, 2016
Ants in the bathroom
I was about to take a bath after getting into the city, but then I noticed there were tiny ants crawling around the caulking of the bathtub, so I called down to let them know. The best they could offer was to "upgrade" my room after I found ANTS in the one I was already staying in. I would suggest that someone develop a much more customer-friendly solution to a problem such as that because people do not like the thought of paying that much to be in a hotel in Gangnam to sleep in a room with ANTS IN IT!!!!!! It isn't something you should so lightly brush off, and it yet they did. I would suggest they go out of their way to make amends for something like that at a hotel that is considered a five star hotel! Not even the offer of a refund, or a free breakfast, or a free meal, or a free stay at another time. Just send some guys up to take photos and jibber jabber while they spray the ants. It isn't the first time I've stayed in a place with bugs, but when I stayed in those other places I was paying 20 dollars a night on an island in Thailand!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Travis B.
United States
July 06, 2016
Transition
Even thought the hotel was in the middle of a transition, our stay was very comfortable and the staff was extremely helpful.

Sujin K.
South Korea
July 03, 2016
Clean, comfortable, and kind
Everything was good. :)

Ed K.
Australia
June 27, 2016
Best valued hotel
Whenever I come to Seoul, I stay in this hotel! Value, staff service, features, location all excellent. I've been told that the hotel will be a Sheraton hotel soon and hope to maintain same price and service.

Hakmin K.
South Korea
June 25, 2016
Good Location, but wifi is not free
Room is clean, location is very good. But wifi is not free, so it is very suitable for biz traveler

Teeratat K.
Thailand
June 25, 2016
Nothing special
It was clean and nothing much about ut

Won P.
South Korea
June 06, 2016
Good
Better than expected. Breakfast can be better

Robin F.
Canada
May 05, 2016
It is good for what you are asked to pay in Seoul in that area
The staff has always been courteous and very helpful. The breakfast buffet was nice, but it would have been great if they gave a breakfast to our son as well. That's a bit of a scam, but not out of keeping with the rest of them. The pool is nice, too, but it isn't really for kids. The room they gave us was supposed to be an upgrade, but the only thing different from the 'family room' and the 'twin' room was how high the ceilings were, and that makes absolutely no difference when the space is not being used in any productive way and the room is the exact same size.

Chan J.
United Kingdom
May 01, 2016
The business hub in Seoul
The hotel is centrally located in Seoul and within walking distance from Shinsegae Dept Store and many nice Korean restaurants and pubs. This is the place many Korean businessmen like to frequent.


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