My favorite hotels
Last viewed
Customers like this hotel for:
    Nearest transport:
  • Pasar Turi Train Station (1.6 Km / 20 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (14.5 Km)
    Customer comments:
  • "Excellent business facilities", "Large beds", "Nice breakfast"
    Top nearby attractions:
  • Gramedia Bookstore (0.1 Km / 2 min walk)
  • Top Ten & Coyote Bar (0.3 Km / 4 min walk)
  • Plaza Tunjungan (0.3 Km / 4 min walk)
  • Vertical Six Club (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia (Show on map)

Book now!

You can see all your saved hotels in the 'My favorite hotels' list.

Features of Sheraton Surabaya Hotel & Towers

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

Book now!

Sale ends soon!
Resort Description
Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and...see more Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and family, and relax for your own leisure. Situated in the heart of Surabaya and next to the city’s most popular shopping center, Tunjungan Plaza, the hotel offers the supreme retreat experience with the finest services. Sheraton Surabaya Hotel & Towers invites you to experience all the comforts of home with 348 guestrooms and suites. For guests who prefer a long-term stay, the hotel recommends 45 upscale apartments to serve you at the highest comfort. Here at Sheraton Surabaya Hotel & Towers, only premium facilities and services are provided. Whether you are here for a business, or even for a wedding, the hotel can satisfy your needs by offering eight spacious function rooms and a grand ballroom fully equipped with technology. With warm and friendly services from staff, Sheraton Surabaya Hotel & Towers is a perfect accommodation which you can enjoy from the moment you step through the front door until the last goodbye.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (1007)

Business travelers (406)

Couples (195)

Solo travelers (95)

Families with young children (204)

Families with older children (69)

Groups (38)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1007)
Sort by:
Rizki M. Families with young children
Indonesia, November 24, 2015
Good hotel, as it should be

Food for breakfast, room Condition, location
i just wondered why is the hallway is so hot, waiting for the elevator which was slow is a bit sweaty, not supposed to happen with 5 star hotel
andrew C. Business travelers
United Kingdom, November 22, 2015

Golf/Style etc
Great hotel but no where to charge appliances.
Novi Y. Couples
Indonesia, November 22, 2015
Comfort room, great location and delicious food

Location, food and interior
Via Agoda
Eko W. Couples
Indonesia, November 22, 2015
Good stay next to shopping mall

Location, luxury and cleaniness
Stay was good, as expected from 5 star hotel. But hotel service needs to improve, no one help me to take my luggage when i get off from the car.
jhon H. Business travelers
Indonesia, November 16, 2015
a little bit dissapointed

location, clean, easy
a little bit disappointed coz the room that we've booked and paid earlier was switched to the appartment since it was overbooked
Francis W. Business travelers
Singapore, November 16, 2015
Super Stay in Surubaya

1. Next to shopping mall. 2. Rooms are big and clean. 3. Friendly and helpful staffs.
Perfect for travellers and value for money. Club house was great. Only need to improve is the breakfast food that was limited variety.
Rusman H. Couples
Indonesia, November 09, 2015
A very good location hotel

Location at the heart Of surabaya, adjacent with mall and good lobby
Being upgraded to Presidential suite, Because check in quite late at night. Being allowed to check out late at 02:00 PM. Actually, it is a good 5 STAR hotel, however it is already too old that the comfort is unjustifiable. Breakfast So little and lousy at the club Restaurant.
Michael R. Families with young children
Indonesia, November 02, 2015

The hotel was very nice. We stayed two nights but we never had anyone come to clean our room the second day. I certainly expect cleaning service to clean at a 5 star hotel.
Over all it was good. People we very nice and helpful. Accommodations were nice and the location was excellent.
PHILIP B. Business travelers
Indonesia, November 03, 2015
Friendly, Good Service, Value for money

Staff, service and location
My room was upgrade to deluxe suite by Mr Roni Setiawan (FO/Reception). All the staff are friendly and hellpfull. Will stay again.
Dedy R. Business travelers
Indonesia, November 05, 2015
best location and access to the shopping mall

location, food and access to the shopping mall

Book now!

Sale ends soon!