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Excellent 8.4
Based on 1077 reviews

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About Sheraton Surabaya Hotel & Towers

Description

Sheraton Surabaya Hotel & Towers is considered the perfect place to conduct business meetings, catch up with friends and family, and relax for your own leisure. Situated in the heart of Surabaya and next to the city’s most popular shopping center, Tunjungan Plaza, the hotel offers the supreme retreat experience with the finest services. Sheraton Surabaya Hotel & Towers invites you to experience all the comforts of home with 348 guestrooms and suites. For guests who prefer a long-term stay, the hotel recommends 45 upscale apartments to serve you at the highest comfort. Here at Sheraton Surabaya Hotel & Towers, only premium facilities and services are provided. Whether you are here for a business, or even for a wedding, the hotel can satisfy your needs by offering eight spacious function rooms and a grand ballroom fully equipped with technology. With warm and friendly services from staff, Sheraton Surabaya Hotel & Towers is a perfect accommodation which you can enjoy from the moment you step through the front door until the last goodbye.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis courts
  • garden

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • gift/souvenir shop
  • facilities for disabled guests
  • elevator
  • executive floor
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 400000 IDR
Breakfast Charge (when not included in room rate): 163350 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.0 Km
Distance to Airport: 17 Km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 3
Number of Floors: 28
Number of Restaurants: 2
Number of Rooms : 348
Parking Fee (per day): 50000 IDR
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1995
Year Hotel Last Renovated: 2010
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Agoda Verified Reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 9.1
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 8.0

9.6 Kwee W.
Indonesia
May 27, 2016
Best Hotel in Surabaya
There was nothing to complain. Everything was perfect. Location, Price, Food, Facilities, Staff..

10 SHAMIMI A.
Singapore
May 27, 2016
Value for money
Linked to Mall... Very efficient staff... Big room...

10 SHAMIMI A.
Singapore
May 27, 2016
Spacious, attentive staff and linked to Sogo
Value for money

6.8 suryani J.
Malaysia
May 19, 2016
Good location
Nice stay, next to a shopping mall. Was my second time at this hotel. Still good.

7.2 Stephen P.
United Kingdom
May 16, 2016
Good Business Hotel in Surabaya
The Sheraton is undergoing a significant refurbishment but we were given rooms away from the construction works so this did not really affect us. Its a great business hotel as you would expect of the Sheraton and the only thing that let it down (in my opinion) was that the food in the restaurant was not great. Tried many dishes but was not impressed by any although the breakfasts were good!

8 Stephany T.
Indonesia
May 05, 2016
Good
Good service

8.4 Ah T.
Malaysia
May 04, 2016
ok
It was quite noisy on the day we checked in as renovation was on going. To have more varieties for the buffet breakfast as it was the same throughout the many days we were there. Overall it's quite an enjoyable stay as the location is very good & hotel staff are very friendly and helpful.

9.2 Teddy A.
Indonesia
April 30, 2016
Good Biz hotel
Clean, good location and attentive service. Recommended for short stay for business and leisure.

9.6 JOSAHERA T.
Indonesia
April 28, 2016
Great
Great

7.6 samihah S.
Indonesia
April 17, 2016
Great location
Next shoping mall


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