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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia (Show on map)

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Area: Surabaya Center Number of Rooms: 348

Recent customer reviews

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Excellent

8.4

based on
1038 reviews

706 reviews in English

Value for Money
8.0
Location
9.1
Staff Performance
8.5
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
8.0
All reviews (1038)
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Chiawei C. Business travelers Taiwan, February 3, 2016
Awesome experience

Food bed staff
10
Excellent
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Chandra D. Families with young children Indonesia, January 29, 2016
Nice

1.dekat mall 2.harga 3.staff friendly
7
Overall no problem
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Sergio P. Business travelers Indonesia, January 22, 2016
Perfect Business Hotel

Location, Staff, Food
8
It was a great stay as usual, i normally take this hotel when i am in Surabaya for Business, the location is great and the staff is fast and helpful.
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Nurul Y. Families with young children Indonesia, December 31, 2015
Nice hotel, nice staff, nice location.

The hotel was clean and very comfort for me and my family. Nice staf during staying there with nice smile and information. Also nice location to tunjungan plaza mall which can easily shopping.
9.3
Very2 nice... absolutely nice hotel
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Ronnapop V. Business travelers Thailand, December 22, 2015
Too many dust in the room. Will return, though.

Location, Next to the mall, Facilities
7.3
I was a regular customer. Always had good experiences but not this time. Too many dust in the room. Not sure what was the reason. Maybe the construction nearby? But maid should make sure the cleanliness of the room before. Also, mosquito keeping me awake. Bad experience. Need to turn on the light the whole night. Anyway, will return next time and hope everything will improve.
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Keiko S. Families with young children Indonesia, December 19, 2015
everything ok.

1. nice christmas tree. 2. Closed to mall tunjungan plaza. 3. Nice room and bed is large
7
The room smell not good (bau muntah), then I told the cleaning service to clean up the room. After the room cleaned, the smell gone.
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Komal G. Couples India, December 19, 2015
Excellent

Spacious and comfortable rooms. Great location. Can go walking to Ciputra Mall. Excellent food
9.7
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Anwar A. Families with older children Singapore, December 16, 2015
Location convenience and friendly staff

The location which is next to Tunjungan Plaza, centrally located which makes it near to Ampel, and other places of attractions, and friendly and courteous staff.
10
Had a wonderful stay at Sheraton. The staff were helpful and friendly, and mostly courteous. The location which is next to Tunjungan Plaza had made this hotel a hotel of choice for families on holiday especially those with young children. Though the surrounding of the hotel is undergoing development, however, we did not suffer noise or other disamenities. Highly recommended and considering a repeat stay at the next visit to Surabaya.
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Chua H. Business travelers Singapore, December 8, 2015
Sheraton Surabaya

Location, price, staff
9
For business traveller, this is a great hotel
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Angky R. Families with young children Indonesia, December 5, 2015
Young Children Friendly Hotel

Friendly Staff, good food, good place
9
My two young children love to stay here. it's easy to go to mall. The pool good for young children, eventhough the tile sometimes a lil bit rough for children.
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