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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia (Show on map)

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Sheraton Surabaya Hotel & Towers Surabaya - Sheraton Ballroom Sheraton Surabaya Hotel & Towers Surabaya - Sriwijaya Boardroom Sheraton Surabaya Hotel & Towers Surabaya - Link Sheraton Sheraton Surabaya Hotel & Towers Surabaya - Grand Ballroom - Foyer
Area: Surabaya Center Number of Rooms: 348
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
318 reviews

Value for Money
8.1
Location
8.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
8.1
Business travelers (318)
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Diana H. Business travelers Indonesia, December 7, 2014
very bad traffic

locations
7.3
the room and the room service are great. but the traffic, especially at the lobby area (drop off point) in the hotel was very bad. Somehow the staff allows cars to park in the drop off point of the hotel (yes, all cars are conviniently parked in the so called drop off point) Making it very difficult for hotel guest to drop their luggage or to drop off there (its a drop off point). and many of the cars parked does not belong to the hotel's guests. the vallet staff just issued valley parking ticket at their convinient and charged them with IDR 100,000 (not sure the money will go to sheraton management or to their pockets). this situation really bad, on the 6 Dec 2014, i belive there is a wedding party held in the hotel, and yet same thing happened again. all cars parked at the drop off point lobby. and when i was waiting there i can hear how the vallet staff conviniently issued vallet parking for non hotel guest by charging them IDR 100,000. i was going for dinner with my friends, and they were picking me from the hotel lobby. and since the hotel drop off point lobby is full with cars, i have to wait for my friend at the round about area in front of the drop off point. and i can see some of the wedding guest had to walk from the drop off point with their heels and gowns, coz yes once again the drop off lobby is full with cars (parked) and the next day, i was going to airport, though there were no party held in hotel, the drop off point were full with cars (parked there conviniently). when my friend picking me to go airport, there is no space for my friend's car in the drop off point, and i have to drag my huge luggage from drop off point to my friend's car in the round about area. is this a 5 stars hotel or some motel? in think sheraton really need to figure out these matters.
Maureen T. Business travelers Singapore, December 4, 2014
Clean for an old existing hotel

Location is near shopping mall, comfortable bed with good wifi
9
The best thing about this hotel is the free wifi, the speed is good in the room. Dining is easy as the hotel is attached to the shopping mall. Everything of the hotel has aged.
Iaen L. Business travelers Singapore, November 22, 2014
only good location

location, next to mall
6.7
Abit dated hotel, the bar was so so with loud music meant for locals. Plus point is next to shopping centre
Sati S. Business travelers Indonesia, November 15, 2014
Nice Experience...

Location, Staff, Room
8
Nice hotel and suitable for holiday trip..
Sati S. Business travelers Indonesia, November 15, 2014
Nice Experience...

Location, Staff, Room
8
Its a nice hotel and suitable for holiday trip
Sati S. Business travelers Indonesia, November 15, 2014
Nice Experience...

Location, Staff, Room
8
Its a nice hotel and suitable for holiday trip..
Sati S. Business travelers Indonesia, November 15, 2014
Nice Experience...

Location, Staff, Room
8
Its a nice hotel and suitable for holiday trip
Ike Y. Business travelers Indonesia, November 7, 2014
Ok

Location & service
6
Location is good close to a big mall, room looks bit old. Breakfast was ok service was ok too
Kang Y. Business travelers Indonesia, October 30, 2014
Right place in the heart of the City

Next to Mall, Center City, easy access
8
The hotel as known already with the best location in the heart of Surabaya. The hotel connected to Tunjungan Plaza Mall, easy to find anything you need. Many transport that we can access. The hotel itself still in a good condition. Breakfast spread enjoyable.
Irene I. Business travelers Indonesia, October 26, 2014
Luxury hotel

Comfort
10
The room is very big

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Customer Reviews - Sheraton Surabaya Hotel & Towers, Surabaya

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