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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia

Recent customer reviews

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Excellent

8.4

based on 1076 reviews

732 reviews in English

Value for Money
8.0
Location
9.1
Staff Performance
8.5
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
8.0
All reviews (1076)
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Shamimi A. Groups Singapore, May 22, 2016
Spacious, attentive staff and linked to Sogo
6.7
Value for money
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Shamimi A. Couples Singapore, May 22, 2016
Value for money
6.7
Linked to Mall... Very efficient staff... Big room...
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Stephen P. Business travelers United Kingdom, May 13, 2016
Good Business Hotel in Surabaya
4.7
The Sheraton is undergoing a significant refurbishment but we were given rooms away from the construction works so this did not really affect us. Its a great business hotel as you would expect of the Sheraton and the only thing that let it down (in my opinion) was that the food in the restaurant was not great. Tried many dishes but was not impressed by any although the breakfasts were good!
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Stephany T. Groups Indonesia, May 4, 2016
Good
5.3
Good service
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Ah B. Business travelers Malaysia, April 30, 2016
ok
5.7
It was quite noisy on the day we checked in as renovation was on going. To have more varieties for the buffet breakfast as it was the same throughout the many days we were there. Overall it's quite an enjoyable stay as the location is very good & hotel staff are very friendly and helpful.
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Teddy A. Solo travelers Indonesia, April 29, 2016
Good Biz hotel
6.3
Clean, good location and attentive service. Recommended for short stay for business and leisure.
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Josahera T. Business travelers Indonesia, April 27, 2016
Great
6.3
Great
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Lim K. Business travelers Singapore, April 15, 2016
Customers' Point Of Views
5
How I wish further improvements could be made. (1) All taps to be fixed with Mixer taps in the bathroom for ease of operation. (2) Extra power point & internet connection must be standard features this day to cater for biz usage. (3) All rooms should come with breakfast with an opt out request that determines the different in tariff charged for the different types of room.
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Samihah S. Business travelers Indonesia, April 13, 2016
Great location
5.3
Next shoping mall
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Amalia S. Business travelers Indonesia, April 12, 2016
Since the last 2 months, I always travel to Suraba
6.7
See above
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