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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia (Show on map)

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Sheraton Surabaya Hotel & Towers Surabaya - Sheraton Ballroom Sheraton Surabaya Hotel & Towers Surabaya - Sriwijaya Boardroom Sheraton Surabaya Hotel & Towers Surabaya - Link Sheraton Sheraton Surabaya Hotel & Towers Surabaya - Grand Ballroom - Foyer
Area: Surabaya Center Number of Rooms: 348
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
819 reviews

Value for Money
8.0
Location
9.1
Staff Performance
8.5
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
8.0
All reviews (819)
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Roger W. Couples United Kingdom, January 21, 2015
Sheraton Surabaya

The Staff - so helpful, courteous, kind and good natured.
9.3
Excellent. Great room, helpful staff and welcoming aspect.
Ng G. Business travelers Singapore, January 16, 2015
Value for Money

Location, Breakfast spread and service
8
i booked a club room at the hotel so i can choose to have my breakfast at the club lounge on the 25th floor or at the ground floor. i can also have cocktail from 5-8pm daily and its really value for money. The mall is well connected and is just 3-5 mins walk.
Leng C. Business travelers Malaysia, January 10, 2015
Great hotel but old for a 5*

location, cleanliness, facilities
7
the hotel is good but its time to replace some of its room carpet. also, the breakfast selections are limited as to compare to some other 5* hotel.
Leng C. Business travelers Malaysia, January 10, 2015
good hotel but old

cleanliness, friendly staffs, location
7.3
no comment.
Leng C. Business travelers Malaysia, January 10, 2015
Great hotel but old for a 5*

location, cleanliness, facilities
7
i booked this club room for my bosses. one of the room the slippers were "recycled", another room the stuffs (eg: coffee, tea etc) on pantry were missing. the complaints were quickly replaced but they should spend more time on the housing keeping to maintain the quality of hotel rating. also the fruits that were placed in the room should be checked. in one room, the banana were almost spoiled upon check-in day.
Leng C. Business travelers Malaysia, January 10, 2015
Great hotel but old for a 5*

location, cleanliness, facilities
7
this is the 2nd time i stay in this hotel. all are good, except for the shower cubic which water will flow out to the toilet floor after bath, very slippery. this is very dangerous for elderly people.
Rakkhit C. Business travelers Thailand, January 9, 2015
Nice Hotel with luxury room

Good service , clean room and convenience location
8.7
It was very nice and very appreciated on staff service and the room's very clean. The location also nice since located at the big department store...easy for shopping and dining out.
Ronnapop V. Business travelers Thailand, January 9, 2015
One of the best hotels to stay in Surabaya

BEST SERVICE esp. in Club lounge, Location, Mall next door
9.3
One of the best service in Club lounge floors. Location is great with shopping mall next door. Restaurant downstair is just fair.
Carolina L. Families with young children Indonesia, January 5, 2015
Great hotel as always.

Location, food, service
10
It is located next to the biggest shopping mall so very convenient. Chinese restaurant Lung Yuan is definetely a must try. Service is excellent as always for starwood hotels.
Renie A. Families with young children Indonesia, December 31, 2014
Nick business hotel

Loncaion, F&B, Nice Bed
8.3
Nice & comfort

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Sheraton Surabaya Hotel & Towers Surabaya - Hotel ExteriorSheraton Surabaya Hotel & Towers Surabaya - Deluxe RoomSheraton Surabaya Hotel & Towers Surabaya - Premium RoomSheraton Surabaya Hotel & Towers Surabaya - Club RoomSheraton Surabaya Hotel & Towers Surabaya - Deluxe SuiteSheraton Surabaya Hotel & Towers Surabaya - Deluxe Suite Living RoomSheraton Surabaya Hotel & Towers Surabaya - Executive SuiteSheraton Surabaya Hotel & Towers Surabaya - Executive Suite Living RoomSheraton Surabaya Hotel & Towers Surabaya - Lobby AreaSheraton Surabaya Hotel & Towers Surabaya - Club LoungeSheraton Surabaya Hotel & Towers Surabaya - Kafe Bromo EntranceSheraton Surabaya Hotel & Towers Surabaya - Kafe Bromo DiningSheraton Surabaya Hotel & Towers Surabaya - BathroomSheraton Surabaya Hotel & Towers Surabaya - Swimming PoolSheraton Surabaya Hotel & Towers Surabaya - Sheraton FitnessSheraton Surabaya Hotel & Towers Surabaya - Lung Yuan Chinese RestaurantSheraton Surabaya Hotel & Towers Surabaya - Kawi LoungeSheraton Surabaya Hotel & Towers Surabaya - Sheraton BallroomSheraton Surabaya Hotel & Towers Surabaya - Sriwijaya BoardroomSheraton Surabaya Hotel & Towers Surabaya - Link SheratonSheraton Surabaya Hotel & Towers Surabaya - Grand Ballroom - Foyer

Customer Reviews - Sheraton Surabaya Hotel & Towers, Surabaya

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