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Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia (Show on map)

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Area: Surabaya Center Number of Rooms: 348

Recent customer reviews

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Fantastic

8.3

from 194 reviews

Value for Money
7.9
Location
9.2
Staff Performance
8.2
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.5
Food/Dining
7.9
Families with young children (194)
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Ivone H. Families with young children Indonesia, June 18, 2015
Old and smelly hotel, ugly room

Sheraton Surabaya Hotel & Towers
2.7
I booked the club room with the expectation that the room will be bigger! Found very small and smelly old room! The cocktail in the club is so poor! The food in the club is also crap! We ordered room service and it came after an hour! My son was starving! The pool is very dirty too with very sharp rock which could peel your skin easily. The breakfast food is very bad too! Overall this is the worst sheraton we ever stayed! Never again to come back or recommend to anybody
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Charisa S. Families with young children Indonesia, May 19, 2015
Short family holiday

Location, pool, space
8.3
It was comfortable stay during my big family short holiday. But the rooms are odd and need big renovation, especially the bathroom. Breakfast buffet was amazing with lot of variety but the coffee taste bad.
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Hj A. Families with young children Brunei Darussalam, May 18, 2015
Good and Bad review of Sheraton Hotel

Location close to shopping complex
8.3
Hotel location is very good, staffs very friendly, we were given free upgrades to apartment by Sheraton Hotel(thanks to Sheraton), however the upgrade was total disappointment , room was quite big with separate living room however, carpet was quite dirty and you can clearly see dirty mark on the carpet, facilities such as toilet, kitchen ,sofa were quite old. i rate it as 3-4 star hotel due to this matter.
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Hj A. Families with young children Brunei Darussalam, May 18, 2015
good and Bad review of Sheraton Hotel

location close to shopping complex
8.3
Hotel location is very good, staffs very friendly, we were given free upgrades to apartment by Sheraton Hotel(thanks to Sheraton), however the upgrade was total disappointment , room was quite big with separate living room however, carpet was quite dirty and you can clearly see dirty mark on the carpet, facilities such as toilet, kitchen ,sofa were quite old. i rate it as 3-4 star hotel due to this matter.
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Dina S. Families with young children Indonesia, May 16, 2015
Good location

Spacious room, clean toilet, good location next to shopping mall.
8.7
It's nice and beautiful. Hope they have bigger playground for kids and more clean swimming pool.
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Erwin S. Families with young children Indonesia, April 5, 2015
Recommended

Comfort, clean hotel and nice staff
7.7
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Lanny M. Families with young children Indonesia, April 5, 2015
Hotels connect with Store

Location; 5-star; Good service
8
Strategic Hotels -Berdampingan With shopping area -Bosan Breakfast at Hotel could cross the street there is Home "Soto Lamongan" - very delicious (Recomended)! -Close To buy special food of Surabaya to take home at Genting str
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Martin G. Families with young children Indonesia, March 25, 2015
Great Hotel Great Location

Room size, next to shopping center, Location
10
Very happy. Will come back
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Henny H. Families with young children Indonesia, January 25, 2015
So far so good, no complains

Near the mal, easy access
8
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Carolina L. Families with young children Indonesia, January 5, 2015
Great hotel as always.

Location, food, service
10
It is located next to the biggest shopping mall so very convenient. Chinese restaurant Lung Yuan is definetely a must try. Service is excellent as always for starwood hotels.
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Customer Reviews - Sheraton Surabaya Hotel & Towers, Surabaya

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