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Sheraton Towers Singapore Hotel

39 Scotts Road, Orchard, Singapore 228230 (Show on map)

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Area: Orchard Number of Rooms: 420

Recent customer reviews

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Very Good

7.8

based on
625 reviews

Value for Money
7.5
Location
7.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.2
Food/Dining
7.2
All reviews (625)
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Hien C. Couples Malaysia, December 15, 2014
Comfortable stay

Comfort, Clean and Good location
8.7
excellent except the noice from toilet and raining
Yoce Y. Families with young children Indonesia, December 14, 2014
Clean n comfort hotel..

Location near MRT, lobby was nice n Room is big
7.7
The Good hotel n location near MRT station. Room is Clean and staf hotel so helpful.
Teng B. Families with older children Malaysia, December 1, 2014
Internet Access

Location
9
Surprised that I had to pay for internet connection in room!
Kittiwat I. Groups Thailand, November 23, 2014
Nice Hotel

Location Service Room
9.7
Nice hotel and good service
Shahrizal M. Business travelers Malaysia, November 22, 2014
Great service and good location

Location, Staff, Internet
9.3
Excellent. Staff very responsive and courteous.
Skew Y. Solo travelers Singapore, November 17, 2014
GOOD GOOD GOOD LOR !

COMPARE TO MY PREVIOUS STAY IN SHERATON, CURRENTLY 1) THE ROOM IS WELL RENOVATED 2) ROOM RATE CHEAPER 3) LIFT WELL SECURED BUT VERY INCONVENIENT
5.3
Leonard F. Business travelers Malaysia, November 14, 2014
A one time stay hotel....

Location, friendly doorman and bell.
6.7
My stay at the hotel was comfortable but the service was not. The hotel will not provide me with SPG award points "because I had booked via Agoda". However, on checking on Agoda the booking offer said that I was entitled to the SPG Award points for this stay. The check in staff told me that "I could only get points if I spent money at their F&B Outlets only". They gave me a welcome note that that I was entitled to SPG Award points. The matter was brought up to the duty manager who said he would look into it. It has yet to be resolved. The hotel management should honor what they post. The welcome note had no mention otherwise. For a 5 star hotel this is nonsense. My booking was for an executive floor which had all the perks of the executive lounge. The hotel welcome at check-in was mediocre. The room size for the rate and the overall service value was 2 star. The room was small for a club/executive room at the rate I paid for. Other 5 star hotels in the vicinity offer first class welcome and overall customer service satisfaction. The rooms are old design but clean. The bathroom was tiny with a bathtub doubling as a shower stall with an attached shower curtain. The amenities were basic deluxe/standard room fare nothing notable. The executive lounge was mediocre and poor food selection (2 star). After the first night I decided that that the breakfast selection downstairs at the cafe offered a better choice and service. The hotel reservation staff are sloppy. They did not follow the instructions on the Agoda booking - for special instructions. I had to call to arrange the transfers even after leaving a message for staff to call back.
Chin P. Couples Singapore, November 10, 2014
comfortable and relaxing

location near orchard. clean enviroment.friendly staff
8
Excellent and relaxing
Yik C. Couples Malaysia, November 9, 2014
Great location

Location. Proxinity to MRT
7.7
Yijie J. Business travelers China, November 4, 2014
Value for money

Good deal but without breakfast and Internet
9

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Customer Reviews - Sheraton Towers Singapore Hotel, Singapore

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