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Sheraton Towers Singapore Hotel

39 Scotts Road, Orchard, Singapore 228230 (Show on map)

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Area: Orchard Number of Rooms: 420

Recent customer reviews

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Very Good

7.6

based on
174 reviews

Value for Money
7.2
Location
7.5
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.3
Business travelers (174)
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Sarah R. Business travelers United Kingdom, January 19, 2015
Excellent service, Very nice room

Excellent service, very nice room, good gym!
8
Chien-Wei E. Business travelers Canada, January 16, 2015
a little disappointed

room condition
6.7
room was clean and facility upkeep was reasonable. key card is sometimes insensitive and hotel somehow registered my stay as one night when agoda clearly gave me confirmation for 3 nights stay. It was late at night when I came back to hotel just to find out my key card no longer works. luckily the issue was eventually resolved the same night. close to MTR but the location was less convenient than I thought because aside from a hawker centre there's nothing nearby.
Sarah R. Business travelers United Kingdom, January 16, 2015
Great rooms, staff, location

Location is great, rooms are very nice and comfortable, staff are helpful
8
Sarah R. Business travelers United Kingdom, January 15, 2015
Lovely hotel, friendly and helpful staff

Comfortable room, friendly staff, facilities
8
Abdellatif B. Business travelers United States of America, January 6, 2015
My stay

Breakfast swimming pool and sauna
9.7
Good
Shahrizal M. Business travelers Malaysia, November 22, 2014
Great service and good location

Location, Staff, Internet
9.3
Excellent. Staff very responsive and courteous.
Leonard F. Business travelers Malaysia, November 14, 2014
A one time stay hotel....

Location, friendly doorman and bell.
6.7
My stay at the hotel was comfortable but the service was not. The hotel will not provide me with SPG award points "because I had booked via Agoda". However, on checking on Agoda the booking offer said that I was entitled to the SPG Award points for this stay. The check in staff told me that "I could only get points if I spent money at their F&B Outlets only". They gave me a welcome note that that I was entitled to SPG Award points. The matter was brought up to the duty manager who said he would look into it. It has yet to be resolved. The hotel management should honor what they post. The welcome note had no mention otherwise. For a 5 star hotel this is nonsense. My booking was for an executive floor which had all the perks of the executive lounge. The hotel welcome at check-in was mediocre. The room size for the rate and the overall service value was 2 star. The room was small for a club/executive room at the rate I paid for. Other 5 star hotels in the vicinity offer first class welcome and overall customer service satisfaction. The rooms are old design but clean. The bathroom was tiny with a bathtub doubling as a shower stall with an attached shower curtain. The amenities were basic deluxe/standard room fare nothing notable. The executive lounge was mediocre and poor food selection (2 star). After the first night I decided that that the breakfast selection downstairs at the cafe offered a better choice and service. The hotel reservation staff are sloppy. They did not follow the instructions on the Agoda booking - for special instructions. I had to call to arrange the transfers even after leaving a message for staff to call back.
Yijie J. Business travelers China, November 4, 2014
Value for money

Good deal but without breakfast and Internet
9
Aik L. Business travelers Singapore, October 29, 2014
other than location, all else is good!

wonderful staff, clean rooms, good amenities
8
good!
Rob V. Business travelers United States of America, October 27, 2014
Get better

The staff, location
6.7
The hotel is getting outdated they charge you for Internet. Tey used have happy hour in the bar with food etc all gone. The people in the gym are not friendly and don't listen to your commets

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Customer Reviews - Sheraton Towers Singapore Hotel, Singapore

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