Excellent 8.3
Based on 967 reviews

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About Shibuya Excel Hotel Tokyu


Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor. To reserve your stay, just use our secure online booking form.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Fitness & recreation

  • massage

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • vending machine


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • currency exchange

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express
  • JCB

Languages Spoken

  • English
  • Japanese
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This is a strictly non-smoking property.

Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2571 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.0 Km
Distance to Airport: 12 Km
Internet Usage Fee: 0 JPY
Non-Smoking Rooms / Floors: Yes
Number of Bars: 0
Number of Floors: 24
Number of Restaurants: 2
Number of Rooms : 408
Parking Fee (per day): 2100 JPY
Reception Open Until: 12:00 PM
Room Voltage: 100
Time to Airport (Minutes): 60
Year Hotel Built: 2000
Year Hotel Last Renovated: 2007
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 7.4

Kimberly C.
July 19, 2016
great location
its a great location but very pricey not sure if its peak but you definitely pay for location. great abt the airport bus service as they help you send to the busstop instead of you picking up from the baggage store area

July 17, 2016
Great Location
Chose this hotel because is above Shibuya Station and has airport bus at hotel lobby floor. Staff are excellent in service. Our room on the 9th floor is big for three persons and is near lifts . Unfortunately facing the bus station and not scramble crossing. Room price is high considering location advantage., It will be better if they can provide complimentary coffee . There are green tea and ceylon tea bags only. No complimentary water to bring out so we refill our water bottle from boiling kettle.. Overall comfortabke stay in Tokyo.

Scott L.
United States
July 16, 2016
Awesome location.
If you wish to stay in Shibuya, there is no better location. The guest room and guest services are not luxurious but more than acceptable and serviceable. We considered staying at excel's more luxurious sister property, circuleon tower but given our stay in Tokyo was a brief 4 days, a convenient location and access to the train station was paramount.

Tienyang H.
July 15, 2016
great location, nice room.
Everything is good, nice location, nice room, nice staff.

Tuan T.
July 10, 2016
Good class hotel
Fantastic location, great Japanese breakfast, clean and tidy

edy S.
July 10, 2016

Boon G.
July 10, 2016
Check In Process
Just want to highlight that the check in time is very strict even though customers arrived earlier. Staff refused to even process the check in before 2pm. I thought the check in process could be done earlier and release the room once it's ready and need not strictly waited till 2pm.

kim Y.
July 09, 2016
Disappointed on this hotel😓
When I book this hotel I satisfied about the value for money because the location... But when I stay there for three night, I'm just upset about the sevice.. The staff is not helpful, the room is small and not so clean. Only one is the hotel located in the hart of the city..... No good cafe, no restaurant, no transportation sevice... 😓😓😓 For me I'm only give ⭐️⭐️on it

Paul S.
July 09, 2016
Perfect location
Hotel is perfectly located in Shibuya crossing. Semi double rooms are very small though, had to upgrade to twinbed room instead

irawati P.
July 04, 2016
very good
my family is very happy