Excellent 8.3
Based on 980 reviews

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About Shibuya Excel Hotel Tokyu


Known for its vibrant and energetic location, the 4-star Shibuya Excel Hotel Tokyu is above the fashionable Mark City shopping mall and surrounded by other countless malls, restaurants, and bars. This 408-room hotel likes to focus on the individual needs of the guests. The property has two floors reserved specifically for women with face cream, jewelry boxes, and plants in each room. There are also rooms for non-smokers and guests with disabilities. Other features include two restaurants, airport pick-up and drop-off, and an ice machine and drinks on every floor. To reserve your stay, just use our secure online booking form.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer

Fitness & recreation

  • Massage(s)

Food & beverage

  • Room service
  • Restaurant(s)
  • Coffee shop
  • Vending machine


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Newspapers
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Currency exchange

Languages spoken

  • English
  • Japanese
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This is a strictly non-smoking property.

Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2571 JPY
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0.0 Km
Distance to Airport: 12 Km
Internet Usage Fee: 0 JPY
Non-Smoking Rooms / Floors: Yes
Number of Bars: 0
Number of Floors: 24
Number of Restaurants: 2
Number of Rooms : 408
Parking Fee (per day): 2100 JPY
Reception Open Until: 12:00 PM
Room Voltage: 100
Time to Airport (Minutes): 60
Year Hotel Built: 2000
Year Hotel Last Renovated: 2007
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Important notice

All electricity will be down due to electrical inspection on November 28, 2016 from 01:00 AM to 05:00 AM.
All electricity will be down due to electrical inspection on January 6, 2017 from 01:00 AM to 05:00 AM.
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Recent customer comments

Filter by traveler type

  • Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.8
  • Food/Dining 7.4

Irene B.
United States
August 23, 2016
Location, location, location
Best part of staying here was the location. Had a great view of the scramble crossing from my room. Would definitely stay here again.

August 17, 2016
Great location
Accessible from the airport via the direct shuttle bus. Situated just above the underground station. Attached to a mall and within walking distance to eateries, J-Rail, Hachiko statue and Shibuya Crossing. Rooms have basic amenities needed for a good holiday and I appreciate the small 'dining' table in the room which the family uses every night for our 7-11 supper.

Tong L.
August 11, 2016
Fanstastic location
Hotel sits above the Shibuya station. Airport Shuttle bus, plenty of eateries, Good room view, will stay again.

Somchai T.
July 28, 2016
Great loction with service mind
Perfect place to stay at Shibuya. Near Train station, Highway bus and Airport limousine bus stop at hotel.

Jamie P.
July 27, 2016
Love this place
My 4th time here. Location is the best. So convenient to everywhere

Susyanti P.
July 27, 2016
I like to stay in this hotel because good location , fast check in n check out , overall good

July 22, 2016
Good location for shopping
Very convenient for shopping and dinning

Kimberly C.
July 19, 2016
great location
its a great location but very pricey not sure if its peak but you definitely pay for location. great abt the airport bus service as they help you send to the busstop instead of you picking up from the baggage store area

July 17, 2016
Great Location
Chose this hotel because is above Shibuya Station and has airport bus at hotel lobby floor. Staff are excellent in service. Our room on the 9th floor is big for three persons and is near lifts . Unfortunately facing the bus station and not scramble crossing. Room price is high considering location advantage., It will be better if they can provide complimentary coffee . There are green tea and ceylon tea bags only. No complimentary water to bring out so we refill our water bottle from boiling kettle.. Overall comfortabke stay in Tokyo.

Scott L.
United States
July 16, 2016
Awesome location.
If you wish to stay in Shibuya, there is no better location. The guest room and guest services are not luxurious but more than acceptable and serviceable. We considered staying at excel's more luxurious sister property, circuleon tower but given our stay in Tokyo was a brief 4 days, a convenient location and access to the train station was paramount.


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