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2015
Excellent 8.3
Based on 979 reviews

Recent customer comments

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Excellent



based on 979 reviews
  • Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.8
  • Food/Dining 7.4

CHIN L. from Singapore
Couples
Stayed 5 nights in February 2016
Good Location (That's it)
Looking for Convenience? This is the hotel. Room is simple. Full Stop.
Reviewed February 22, 2016

Evgeniya K. from United States
Couples
Stayed 5 nights in August 2015
Location, location, location
Location, location, location
This hotel is in an excellent location right in the hear of Shibuya. The train station from Nurita is right downstairs as well as the trains to other parts of Japan. The rest of the city is also very walkable from this location.
Reviewed February 13, 2016

Linson L. from Malaysia
Families with older children
Stayed 2 nights in February 2016
Excellent location
Location, comfortable pillow and bed
Nothing
Reviewed February 13, 2016

Leung H. from Hong Kong
Solo travelers
Stayed one night in February 2016
Great Location
great location
Reviewed February 13, 2016

Hsieh C. from Taiwan
Solo travelers
Stayed 3 nights in February 2016
Location is perfect!
location, airport shuttle bus, professional staff
Reviewed February 12, 2016

Nicole K. from United States
Couples
Stayed 5 nights in January 2016
Good location and value
Location
Reviewed February 08, 2016

WEE W. from Singapore
Solo travelers
Stayed 7 nights in January 2016
Location fantastic but service can be improved
This hotel has a great location near the Shibuya crossing and very accessible to the subway or trains. However the service of the staff can be improved. They are not forthcoming and some are rude. Some are not smiling even though there are no guests. Our wireless router already arrived to the hotel the night we came but the hotel staff said they did not receive it. Apparently it was in their mail all the while and they only found it the next day when I showed them the email from the router company that the courier had already delivered the night before. Also we travelled with a smoking friend and she feedback that it was very troublesome to have to go down to level 6 to smoke.
Reviewed January 30, 2016

Ahmad A. from Kuwait
Couples
Stayed 3 nights in January 2016
Very convenient location
This hotel is right on top of shibuya train station very convenient for getting around Tokyo and it's in a heart of commercial shopping and entertainment district a most stay if experience west of Tokyo
Reviewed January 26, 2016

Boon L. from Malaysia
Solo travelers
Stayed one night in January 2016
location
its all about location. but its somehow hard to find this hotel
Reviewed January 23, 2016

Sonja M. from United States
Business travelers
Stayed 4 nights in January 2016
great location
location, free wifi, nearby restaurants
I love the location of this hotel because there are several subway lines/train lines right underneath the hotel. It makes it very easy to get around Tokyo. The neighborhood is fun if you can find a restaurant with an English menu. There are not many English TV stations here and the signs around the hotel are mostly in Japanese. But I didn't spend that much time in the hotel anyway. It is clean and good location so I will stay here again.
Reviewed January 21, 2016