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Shinjuku City Hotel N.U.T.S Tokyo

1-16-5 Shinjuku-ku, Shinjuku, Tokyo, Japan 1600022

Recent customer reviews

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Very good

7.0

based on
647 reviews

401 reviews in English

Value for Money
7.0
Location
7.7
Staff Performance
7.2
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.2
Food/Dining
5.8
All reviews (647)
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Kanokwan R. Groups Thailand, June 19, 2015
Best location, only one station next to Shinjuku

Location, wi-fi and ok for a group of three people.
9
Best location, nice triple room, 24 hrs check in and English speaking receptionist.
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Maglangit D. Families with young children Philippines, June 16, 2015
Strategically Located and fairly priced

Strategic Location, Neat and Tidy and Fair Value of your Money
8
The electric control panel at the side of the bed must have an english interpretation. The panel cannot be utilized by non-Japanese speaking guests. We had hardly used it. The TV also should have several english programs.
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Siu F. Families with older children Hong Kong, June 11, 2015
Good location

Close to subway, many restaurant around there and reasonable price.
7.7
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Rita F. Groups Hong Kong, June 10, 2015
neat room

neat and clean
7.7
overall is good and clean, but the bathroom and the room size is not in proportion. if there are more area for lugguage and walking space is better. Especially the sink at bathroom is very small and hard to wash in the rectangle size sink. otherwise is not bad.
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Thannaphat P. Families with older children Thailand, June 5, 2015
Wonderful hotel ,Clean ,and very nice staff

Staff, clean ,Comfortable
9.7
I think this hotel is very great to stay. All staff are very nice. In the room is clean and comfortable. I prefer this hotel to stay in tokyo.
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Josephine S. Families with older children Philippines, May 29, 2015
Unique experience!

Safe and secure accommodation ....plus the amenities are all met by our standards.. For me it's a very practical and reasonable place to stay
8.3
Out stay at the hotel was a unique one ... Not a typical type of hotel... Very homey style plus staff are helpful knowing they are having difficulty in speaking English and they did their best to assist and help us! Great job!
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Yat S. Business travelers Hong Kong, May 28, 2015
Nice hotel

Good location, comfortable, full set of bath supplies
7.7
The hotel is just few minutes walk to metro station. Shinjuku is a good choice for stay. The hotel itself is clean and the supplies are more than enough.
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Michelle A. Families with older children United States of America, May 26, 2015
Good location but...

Convenient location, nice staff, let you store luggage
6.7
I think N.U.T.S. is in a great location. Super close to the subway station and a good central location to get to most tourist places in Japan. However, if you are using the JR Rail pass you will have to pay extra to get to it since it is on the Metro line. The rooms were very small to the point of being a little hard to move in and the beds very hard. My back and body hurt every day. I wondered if they cleaned the room most days. The sink was dirty and some days the floor wasn't cleaned and once a bed wasn't made. It was very hot in our room and the AC didn't seem to work. Plus the blankets were too hot for the weather. Comfort wise I wouldn't say it is a very good hotel but the staff were nice and it was easy to get to.
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Christian O. Families with older children Australia, May 21, 2015
Location! Location! Location!

Location, huge rom and toilet, excellent reception and staff service
8.7
2mins walk to shinjuku gyoenmae station, 15mins walk to shinjuku main station. Close to everything, biggest room and toilet ive ever stayed for a 2 star hotel in japan. Excellent english speaking reception and staff service. Cant ask for anymore!
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Maria C. Groups Indonesia, May 20, 2015
Aimply good

Good location. It is a minute or two of walking from subway station. Nice hotel staff. And clean hotel.
7.3
We are quite enjoying the stay. Since we are out of hotel most of the time.
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