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Shinjuku Washington Hotel - Main Building

3-2-9 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 1296
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
2493 reviews

Value for Money
7.1
Location
7.6
Staff Performance
7.0
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.0
Food/Dining
6.7
All reviews (2493)
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Cuiting L. Groups Singapore, March 4, 2014
Great hotel albeit small rooms

Free wifi, fast check out and close proximity to trains/metro.
8.3
Overall, the stay was good. Rooms were small but that's about it. Would have preferred for the air con to work as it was winter, only heater was available. Convenience store downstairs was a life saver. Generally recommended.
Khairul H. Couples Malaysia, March 4, 2014
the room and toilet were very small. otherwise ok

in the heart of Shinujuku, clean and quiet
7.7
Edson L. Families with young children United States of America, March 3, 2014
Great location, convenient to train station

centeral location, free internet service, clean rooms
7.7
Convenient to train station and local restaurants; clean adequate rooms; free wi-fi internet; courteous and knowledgeable staff
Chi C. Business travelers Taiwan, March 2, 2014
Moderate...

Price
6.7
Have been staying in this hotel for couple times. It takes abt 15-20 mins to Shinjuku Main Station via underpass. Kinda long for me..The main building is a little bit aged but the room is still clean tho. Positive side about the hotel are: the restaurants in it are good, plenty choices. Limousine bus (to NRT) station right infront of the hotel is definitely a plus.
Shiuh Y. Families with young children Malaysia, February 21, 2014
Easy access to town

Close to Train station, shopping area and clean
7.3
Very convenient for public transport and shopping area, but one thing bad was no room services. and variety of food is not enough
Daniel E. Solo travelers Australia, February 21, 2014
reasonable place, a little dated

non-smoking floors, pricing, staff helpful
8
Juliana F. Couples Singapore, February 13, 2014
Convenient hotel to shinjuku JR station

Location, reasonable price, airport bus
7
Travelled with elderly parent who has difficulty walking, I chose the hotel due to airport bus (airport limousine)stopping right at hotel doorstep but with elderly parent who walks slowly, it takes about 24 minutes with luggage because Shinjuku station is a mammoth maze to navigate and get the right exit (West). Many eating places nearby and lots of department stores near the JR station. Room was old, but clean. Pillow was comfortable for elderly parent. Rate did not have breakfast but couple of cafes & bakery across the streets that sell breakfast sets in the morning and cheaper than eating in the hotel. Toei subway line near government buildings is about 12 minutes walk. Good value for the location but if you are travelling with elderly parents, it is better to choose hotels within 5 minutes walk.
Xiu Z. Couples Singapore, February 10, 2014
Best for location; service could be better

Location, Location, Location
8
This is not the first time I am staying here. In fact, I have stayed here several times for the last few years. This hotel is good for it's centralised location close to shopping areas and the JR Shinjuku Station. The Airport Limousine bus also stops directly outside this hotel. The hotel, however, can work on improving its service standard. As there was a snow storm in or around Tokyo, the highway to the airport was blocked with snow. Hence, the bus to the airport was cancelled. Though the cancellation was no fault of the hotel's, it would have been better if the hotel staff had been more sympathetic or helpful in assisting guests in resolving this issue.
Man K. Couples Hong Kong, February 9, 2014
Good service

Good service, direct airport limousine, close to group tour assemble point
7.7
Good service but the rooms are a bit old and need renovation. Slightly far from JR station on foot, but is served by the 100-yen WE bus so access is not a problem.
Chan H. Groups United States of America, February 7, 2014
Got smoking rooms. Whole floor reeked.

Inexpensive. Close to things by Tokyo standards. Pretty sedate neighborhood if you like that sort of thing.
6.3
The worst thing was that we were given smoking rooms and I couldn't get it changed. It absolutely reeked and the window was sealed shut and there was no air conditioning. It was way worse than I could have ever imagined.

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