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Very good 7.2
Based on 3201 reviews

Recent customer comments

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Very good



based on 3201 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.7
  • Location 7.6
  • Room Comfort/Standard 7.0
  • Service 7.3
  • Value for Money 7.2
  • Food/Dining 6.7
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Xuanli Y. from Singapore
Solo travelers
Stayed 3 nights in June 2015
Small room but reasonable
location, big hotel and away from the buzz of city
It is a big hotel and hence they provide full services. Staff spoke decent english and the baggage staff was extremely helpful. Some complained that it's quite a distance from the train station but I think its only a 10mins walk (at most). You will also walk pass the eateries and a 'tax-free' shop which makes the walk to and fro the hotel more enjoyable. It's located on a quiet main road and hence you don't really hear any noise at night when you're in the room. I stayed in 2 hotels in Shinjuku and I think this hotel is pretty good given that it's smack in between Takashimaya and Isetan.
Reviewed June 16, 2015

wan H. from China
Couples
Stayed 4 nights in June 2015
nice
location, hygene and staffs manner
convenient
Reviewed June 16, 2015

Bing L. from Australia
Couples
Stayed 4 nights in May 2015
Furniture could be improved
Tunnel from the hotel to Shinjuku station
The room is small and the furniture is old. Perhaps, Washington Hotel can learn from Toyoko-Inn by replacing their furniture. At Toyoko-Inn in Kyoto where the room size is about the same as our room at Washington Hotel, we can put our luggage under the bed which improves the space considerably. Also, they could put the TV set high up on the wall to make space. As at Toyoko Inn in Kyoto, we need a small wardrobe to put our clothes. The carpet at Washington hotel needs to be replaced, too.
Reviewed June 15, 2015

Yinan Q. from China
Families with older children
Stayed 3 nights in August 2014
Good
Location
Reviewed June 15, 2015

Guek N. from Singapore
Families with young children
Stayed 5 nights in June 2015
Recommended hotel
Cheap, Clean, comfortable stay
Reviewed June 10, 2015

Frieda T. from Philippines
Couples
Stayed 7 nights in May 2015
The room was SUPER SMALL!!!
Restaurants in the hotel, convenient stores
The room was so small we felt claustrophobic in it. The airconditioning only has an on and off switch. The location is pretty far from the underground metro station.
Reviewed June 10, 2015

Lata J. from New Zealand
Groups
Stayed one night in June 2015
Friendly staff, good value
Easy access to shops,train station. Friendly staff.
Good
Reviewed June 10, 2015

Jutarat S. from Thailand
Groups
Stayed one night in August 2014
AWESOME!
Location is the best! New and nice room design!
everything is ok. i love it. if i have a chance to go back to Tokyo i will stay here again!
Reviewed June 09, 2015

Tricia T. from Singapore
Families with young children
Stayed 3 nights in May 2015
Far location
room is not so small
The room was old and the toilet have a bad smell. The bed is hard. The location is far from train station.
Reviewed June 05, 2015

Wong P. from Malaysia
Solo travelers
Stayed one night in May 2015
Loction good
Clean,Comfartably,Convenient
Room Comfartably and nearby shopping area
Reviewed June 01, 2015