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Shinjuku Washington Hotel - Main Building

3-2-9 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan

Recent customer reviews

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Very good

7.2

based on
2933 reviews

1787 reviews in English

Value for Money
7.2
Location
7.6
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.0
Food/Dining
6.7
All reviews (2933)
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Alfred L. Couples Canada, December 12, 2014
Good

It is a three star hotel
7.3
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Ng Y. Families with older children Singapore, December 12, 2014
satifactory

location, location, location
5.7
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Lim H. Families with young children Malaysia, December 11, 2014
Good location... That's the only good thing

1. Good location 2.Airport limo bus stops at this hotel 3.Other than 1 and 2 there really is nothing else good about this hotel
7.3
The condition of the room was horrible. The hall way smells of cigarette, the shower curtain is dirty, there is no blanket just a bed cover. Other than its a good location there is nothing else worth going back to this hotel at all.
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Philip C. Couples Singapore, December 10, 2014
holiday in tokyo

location, easy access to food, comfortable
8.7
Very happy as we will able to walk to shinjuku station and from there we able to go many interesting places. Food is not an issue as well. With family mart within hotel, snack and drink is so convenient!
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Rudy L. Couples Canada, December 8, 2014
Inexpensive room rate

Convenience, inexpensive, plenty restaurants nearby
8
Very convenience, lots of restaurant nearby, close to train station and department store
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Seng W. Couples Singapore, December 7, 2014
Travelling friendly

washing machine available, spacious and friendly
9
The stay was a very pleasant one especially with washing machines available. this is indeed very helpful during winter season and clothes brought for travelling can be minimize.
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Lim L. Families with older children Singapore, December 6, 2014
Good

location
10
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Lawrence P. Families with older children Singapore, December 5, 2014
nil

nil
6.7
nil
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Laura C. Couples Malaysia, December 2, 2014
Old Hotel:Picture is not what you get

Underground walkway to Shinjuku Station, restaurants available in the building, airport express bus at door steps
3.7
The picture shown is not the actual room that you'll get. The picture probably is taken when the hotel first opened. This is a very old hotel. I have booked a standard room for 4 nights. I did not expect to get a room this old. There is a sign indicated at the door that it is a non-smoking room, however, the room smelled like it was a smoking room previously. The toilet has some weird smell and everything in the room is so old and not properly maintained. It was really a great disappointment, as previous booking is good- what seen in the picture is what I get in reality. I went to the lobby after I've seen my room and got an upgrade to deluxe room. At least that deluxe room looks decent and it feels like a hotel instead of a hostel. I paid a surcharge of per night for that upgrade. It was a serious disappointment as the picture is not indicating the true room condition. Please look into it. Thanks.
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Shelley C. Families with older children Singapore, December 1, 2014
nil

convenient location with good food around the area.
8
The room is very small and stuffy.
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