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Shinjuku Washington Hotel - Main Building

3-2-9 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan

Recent customer reviews

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Very good

7.2

based on 3101 reviews

1861 reviews in English

Value for Money
7.2
Location
7.6
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.0
Food/Dining
6.7
All reviews (3101)
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Joanne O. Solo travelers Singapore, May 24, 2014
Good location

location, cheap and many rooms
6.7
Small room but good location
Ferdinand R. Families with young children Philippines, May 23, 2014
it was a pleasant stay.

the rooms are always cleaned and towels changed
7
Tay C. Solo travelers Singapore, May 22, 2014
Very small and compact room.

Walking distance to Shinjuku station. Airport shuttle bus to door step. 24hrs Mini,mart downstairs.
6
Room was small and very compact even for just 2 ladies. Good that airport limousine bus stops right outside. Walkable to Shinjuku station in about 10,15 mins.
Paul H. Solo travelers Canada, May 18, 2014
Great location, needs updates

location, airport transfer
5.3
Rooms are small and need major updating. I requested a nonsmoking room, but was put into a smoking room which was old and smelly. I would not stay here again. The only good thing going for this hotel is the location.
Wing H. Business travelers Hong Kong, May 16, 2014
Great Hotel

Clean,Tidy,Nice
8
N/A
Derek F. Couples United Kingdom, May 14, 2014
Great Location

Good Location, Good Money, Room Small
6.7
Great location but the room was a bit small and old but still clean.
Viola H. Couples Germany, May 11, 2014
Sleepless nights due to noise and smoke smell

Location, Access from Shinjuku train station via underground passage walk, convenient store in the building
5.3
We spent 2 sleepless nights in the Washington hotel. First,even though booked a non-smoking room, we were placed in a smoking room and woke up around 1am in the morning from the smoking smell coming from the other rooms. Turning the air condition on full power let us hold out the smell. Second, the hotel was extremely noisy from the neighbor rooms next door and upstairs. At check-in, there is a separate counter (we were wondering about the reason, as English skills were still very limited), which had less staff and queuing time was very long. Staff was very reserved (almost unfriendly) and not really helpful. The problem with the smoking room seemed to be a common problem as other guests were also complaining. So if you book this hotel, watch it out and ask specifically when you check in. Big plus is the location, a walking distance via underground walk from Shinjuku Station South exit, a convenience shop in the hotel building. Price was ok for Tokyo price level.
Eisen L. Groups Australia, May 10, 2014
Accessibility, comfort & price

Accessibility, comfort & price
6.3
Eisen L. Groups Australia, May 10, 2014
Accessibility, comfort & price

Accessibility, comfort & price
6.3
Daisy S. Families with young children Philippines, May 5, 2014
Centrally located, good service and great hotel

The hotel is centrally located near Shinjuku station and the Tokyo Metropolitan Govt Bldg where you can have a great view of the city at night. The hotel staff is helpful.
8.7
Hotel staff very accommodating to our request for non-smoking room. We got a very good room with great amenities. The staff provided assistance quickly to request. Centrally located and the hotel have a range of restaurants at the basement both traditional for ramen shops and restaurants. A Family Mart is located at the ground floor which is very convenient. Its a short walk to Shinjuku JR station and subway stations. Near Shinjuku Gyoen Park. We do hope to come back for another visit.
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