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Recent customer comments

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Good



based on 2524 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.4
  • Location 7.0
  • Room Comfort/Standard 6.9
  • Service 6.8
  • Value for Money 7.1
  • Food/Dining 6.1
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fely M.
United States
September 13, 2014
Very basic.
service
Just okay.

Christian G.
Indonesia
September 12, 2014
Near to Airport
Location, budget, convenient
The location is near to airport and just next to MRT & LRT.

Anacita S.
Philippines
September 12, 2014
Paid P500.00 more
swimming pool, allowed us to leave our luggage, clean
It is not close to the airport since you need to turn around coz it is only one way. Taxi charged us expensive rate from airport to the hotel and in the map it was showing it was close to airport but it was not. The rooms were okey and the swimming pool was a plus but you need to rent a towel for P45 to be allowed to use the pool which I thought was ridiculous. We paid for a family room since we have a 7 yr old son. Then we went to Palawan for 3 days and we were allowed to store our luggage since we were coming back to the hotel. What was disappointing was that we were given a room that was only double(1 bed)with the same amount that we paid and were told that if we want to upgrade we need to pay an additional P500.00.If it was here in the US the hotel manager would give that since we were an old customer and we paid the same amount.So why can we not be given the same accommodation. I was very disappointed. And because we need a bed for our son we paid the P500.00 and moved to a different room. That was poor customer service and we will never come back to the hotel.

VEJAIAN J.
Singapore
September 11, 2014
nothing but nothing!!
The receptionist ! Don't know the meaning of customer service. Don't know how to handle the customer to the point that she give face to us. I think she is in the Wrong job... simple request can't do properly. also the manager I think doesn't care a lot. You must know how to attend customers well not only for the sake of tips/money. You know the first time of their stay u must value bcoz if that first time became An awesome stay they will come back again n again and also they might be chances that they will recommend specially if they are foreigners.

Maybelle G.
Philippines
September 11, 2014
NOT RECOMMENDED
Arrived late at night and there was no parking available in the hotel vicinity. Guard suggested for us to park somewhere else because their parking space was full.Toilet in the room gets flooded every time it was used for shower. Staff suggested for us to use the public toilet inside the hotel which was a very stupid suggestion since we booked a room in a hotel to have our own amenities. Staff even informed us that the toilet has been in that condition for a long time. Woke up early for breakfast and the menu were obviously reheated from yesterday as meals were not breakfast meals. Talked with the manager who kept us waiting for quite sometime.Bad choice for a hotel. Not recommended at all.

maria P.
Philippines
September 10, 2014
Nice and comfy
Location food and friendly staff

Jeannelyn E.
Philippines
September 10, 2014
The ambience is good and the staffs are friendly t
They provide good privacy, with friendly staff, and generally its clean
They charge me too much in their service shuttle, i paid 400 pesos for an 8 minutes travel time

WILLIAM S.
United States
September 10, 2014
Best Price for Location
Location, Location, Location!!!
Always a great experience and professional staff @ Shogun Suite Hotel

Norman W.
United States
September 10, 2014
Average
Pool, pool, pool
I think some of the reviews here have overrated this hotel.. The staff was just ok, didn't really make the customer feel important at all.. The rooms were clean and there was a mini fridge which was nice...but the toilet would never flush properly and they sent employee to fix it, but he really didn't do anything...also never had hot water the 2 days I stayed there..my room sure didn't look like the photos on here... And as for the free breakfast? Good thing it was free because I surely would not have paid for it! Everything was cold.. Fried eggs, rice, and 2 kinds of meat...always cold! The only nice thing about my stay was the small pool on the rooftop. It was very nice and clean!

Greg S.
Australia
September 10, 2014
My stay at Shogun Hotel
The location was convenient, plenty to do in this area of Manila, transport was reasonable.
My stay was ok. However there was a difference in the information I received about 'complimentary water'. So far value does, and all round performance, the Shogun Hotel is alright. But there is a big need for food, other than Philippine food.