arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Good 6.8
Based on 2511 reviews

Recent customer comments

Filter by traveler type

based on 2511 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.5
  • Location 7.0
  • Room Comfort/Standard 6.9
  • Service 6.8
  • Value for Money 7.1
  • Food/Dining 6.1

noel C.
United States
April 27, 2014
unreliable staff
close to transportation, access to amenities , clean
we choose the hotel 'coz of the shuttle service but in the end we never had one. when we arrived, we thought the shuttle would be available but there was none. So when we check-in we told the front desk that we would avail of the shuttle for our departure to the U.S..Then on the night before departure, we again reminded the front desk that we are going to avail of the shuttle and there seems to be no problem. Then on the our of our departure, the front desk said that the shuttle just left with just one passenger. Could the front desk have the courtesy of just picking up the phone and call our room? They have the info and our request. That was a very BIG disappointment and gross negligence on the hotel staff and no excuse is admissible.

Richard M.
United Kingdom
April 24, 2014
Uncomfortable room with unfriendly staff
the pool was the only redeeming feature!
I have stayed at shogun twice a year for the last 3 years, however the staff were unhelpful and unfriendly. The room was uncomfortable and I was bitten by ants and cockroaches. The breakfast was very inconsistent and many of the food selections ran out. The salad bar was only available for 2 days. the reservation was for two rooms but only one was ready. The shuttle service had extra fees because I had booked 2 rooms even though I was a loyal customer! In conclusion I was very disappointed and will not be returning again. Shogun has lost a very disgruntled customer!

George I.
United States
April 23, 2014
Great Hotel. Right by the Airport
Location, Clean and Dining options in the area
Very nice. Right by the Airport. Arranged transfer. Good Stuff.

George I.
United States
April 23, 2014
Nice. Close to Airport
Location, Clean and next to dining
Very nice. Right by the Airport. Arranged transfer. Good Stuff.

Charmaine M.
April 21, 2014
Good service, clean rooms, free fast wifi
Value for money.location and internet connection
We have stayed this hotel twice, still they provide very good service. Have airport transfer and fast internet connection. The food is good, specially for filipino taste. Its value for your money.

jean D.
April 17, 2014
Good stay value for money
staff clean rooms and hospitality
I recommend this hotel for Budget travellers and young couples middle class people

Yifan L.
April 16, 2014
the air conditioner is so noisy, can't sleep well
Arrange car for customer but need to charge
We have ten people live there, all of them can't sleep well at night coz the AC is too noisy ! And the bed is too small for us. Outside the hotel is also busy and noisy place. Kind of mess...

Richard S.
April 15, 2014
excellent value for money
staff, very accomodating for our early 8am arrival,no charges. clean
very pleased with the hotel, we very much enjoyed our 2 night stay and would happily return.

Don A.
April 15, 2014
Basically Friendlily
Clean, Friendlily staff, close to airport.
Only good if you want a cheap stop over and going somewhere else .

vanessa G.
April 14, 2014
We enjoyed our stay. We like the room & the staff
Area. Rooms. Staff.
We like our room. The staff are nice. Food is great. Easy access to the airport & shopping mall.