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Exceptional 9.1
Based on 1109 reviews

Agoda Verified Reviews

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based on 1109 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.2
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.4
  • Food/Dining 8.5

7.7 Siew P.
January 07, 2015
Great Location with great room
Cleanliness, good location and service
For this trip, I have booked Premier room which landed me on the older wing of the hotel and low floor. It was different from my previous stay, deluxe room. It is pretty far from the lobby and being on low floor, I can hear people talking while they swam below. Other than this, the service provided and the location is definitely a plus point if you like shopping around Siam area.

9 sanjeev S.
January 06, 2015
Great hotel needs a bit more attention to detail
location for shopping, modern high quality rooms, kid friendly and good pool
Excellent comfortable stay. Few little things to improve on - service by pool area slow/non existent to prepare sun beds and offer towels/drinks. Attention to detail fell slightly short of expectations - in room dining forgot to send up some items ordered a number of times, minibar not always refilled, housekeeping occasionally overlooked some detail. But all in all great stay with good courteous staff and would come back. Sra bua a great experience, and a la carte at niche very good too.

9 Karl K.
United States
January 04, 2015
Location location location!
Feeling like you are staying in a resort in the middle of big city like Bangkok. Rest and relaxing but on the other hand you are just step away from everything you can ask for. food,shopping ,transportation. Super convenience!

8.7 Fong L.
December 31, 2014
good stay
1. Location 2. Staff Performance 3. Fast check-in and out
We have a very good experience with this hotel. Very impressed by the hotel service.

6.7 SAMI L.
December 27, 2014
Bad service and very old now
Location, location, location
I have had a bad experience this time. This is the 3rd time I choose to stay at Kempinski Hotel because I found it new and with good services the previous two times. However this time the hotel really disappointed me a lot...when the receptionist was escorting me to the room I was pulling my luggage but he didn't offer any help at all. Secondly the room is turning too old and the curtain inside the bathroom is not working and had a bad smell. Lastly and irritate me the most is when I called for the hotel shuttle service, the bell asked me to wait at the lobby then will notify me when the shuttle arrived, however he let other passengers get on the shuttle and totally forgot I was waiting at the lobby for 15 minutes already. I definitely will not stay at this hotel anymore!!!!

South Korea
December 21, 2014
Perfect location!!, resort style hotel
Perfect location, resort style hotel, good food
Location is perfect!, Siam paragon is connected by passage, Gourmet market is useful supermarket in siam paragon. Swimming pool is wide and resort style. Palm & tropical tree is there. food is good and delicious. executive lounge service is very nice and staff is friendly.

8.3 Yuan R.
December 21, 2014
good location , clean room
we stayed at Kempinski in 2 nights when stopped by in Bangkok. It located in Siam commercial center, inter-connected to Siam Paragon, staff is very polite. When we checked in, hotel offered us a smelling room at 4th floor, we felt very unconformable, but they changed room for us very quickly. It's Christmas seasons during our stay, we say hello to the "Santa Claus"at lobby, in front of Christmas tree, but he did not give us any feedback, even a smile we did not receive. Rule "Santa Claus" we can't accept at this 5 star hotel, we are very regret about this.

9.7 Seonah L.
South Korea
December 19, 2014
Nice stay
Location, room, pool and garden

9.7 KIT H.
Hong Kong
December 16, 2014
An enjoyable stay
Excellent breakfast. Very good customer service and location.

9.7 SOJIN I.
South Korea
December 14, 2014