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Excellent 9.0
Based on 1143 reviews

Recent customer comments

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Excellent



based on 1143 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.1
  • Location 9.6
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.4
  • Food/Dining 8.5

Torquil N.
United Kingdom
November 23, 2014
Mixed standards with staff. Great to lazy n rude.
Location, lunch buffet, attitude to kids
I arrived. Day before my family. There were staff who went beyond normal service and were frankly outstanding. But after initial reception there seemed to be a certain cynicism and boredom among reception staff. I started to feel I shouldn't be so spoilt and shouldn't ask questions such as when would the family suite be ready. After that I should say that all room service, executive service and lunch service was awsome.

Chan Y.
Singapore
November 20, 2014
Best hotel in Bangkok!
Location, location, location
This hotel is situated in the heart of Bangkok shopping district. If you can afford it, look no furthur. Being a season traveller to Bangkok, this is my top & only hotel to stay in after trial & errors with other hotels. Look no furthur, this is it! =)

Kit S.
Macau
November 17, 2014
okay
Location, food and service.
Overall, the hotel is located in a very convenient district, easy to go around, especially go shopping. Service and food are good, but room is a bit old, e.g. reading lights are not working. The room size is small, relative to its premium price.

LISHI M.
Hong Kong
November 17, 2014
nice
good location, nice food, good bathroom.
good location, nice food, good bathroom.

Tam M.
Hong Kong
November 17, 2014
luxurious, prime location
prime location, great breakfast, gream gym
Excellent! full amenities and facilities. Feel like an honoured guest. Great breakfast with many choices of eggs, and unforgettable dinner at Sra Bua by Kiin Kiin. Detox water and sunblock are provided at the pool. Free mini bar and fruit in the room. Next to siam paragon. Free golf cart to isetan. Great gym and exercise class with sauna and jacuzzi. Will go there again.

Lam C.
Hong Kong
November 15, 2014
Service of Bell Captain needs improvement
Front desk service is good. Friendly & efficient
Service of bell captain needs improvement: 1) luggages were not sent to room right after check in. Need to call and ask when the luggages would be delivered 2) waiting at hotel entrance for shuttle service to central world. Waited for more than 5 minutes and no one took care of us. Only one bell boy was there but just wandering around and ignored us.

Seng T.
Singapore
November 15, 2014
Front desk staff not polite
Location , room
The front desk staff not polite n rude

WEI L.
Malaysia
November 13, 2014
Excellent hotel
beautiful room, great location, great service
memorable experience. Very nice room, good view, great location, staffs were polite and helpful

Thanakorn B.
Thailand
November 12, 2014
City luxury stay
Location design food
The hotel is centrally located in Bangkok shopping area right behind Siam Paragon. The Thai restaurant there has a chef from a michelin star restaurant and the food is superb. The swimming pool is small and awkward where it seems more like a water garden instead of a pool. The rooms are a bit run down but overall very clean and grade A amenities.

wee C.
Singapore
November 11, 2014
Good location
Great stay with comfort,swimming pool,and great Variety of breakfast
Cosy and comfort stay,with the area very convenience ,1 min to Siam Paragon