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Agoda Verified Reviews

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Very good

based on 1188 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.5
  • Location 7.2
  • Room Comfort/Standard 7.0
  • Service 7.1
  • Value for Money 7.3
  • Food/Dining 6.2

4.4 Prashant S.
June 06, 2016
Unfriendly Staff
Staff was really disappointing and rude. I was with my wife and they gave me 2 single bed room. I asked them to check and change but he straight away said no with out even checking. I was tourist to that place and Honk Kong was completely new to me. So i wanted to seek some help and advice on how to commute from one place to another.. but the front desk guy was seems to be completely uninterested and kind of rude in every of my query. About the room, very small room with only 1 POWER POINT that too deep under the study table used to charge their own HANDY phone. How do anyone charge their phone. It was untraceble so i called up front desk to ask. and they told me. If someone have 2 phones, how do you charge.. dont understand. Drinking water is chargeble where in other hotels where i stayed in hong kong was complimentary. Bathroom and shower are is too small. Over all, i will choose for other hotel over SILKA WEST if having option available.

6 Fe M.
June 05, 2016
convenient location
I would suggest to refurbish the hotel

United States
June 01, 2016
An affordable and exellent place to stay
Have a wonderful staff and great service.

9.2 Ka L.
Hong Kong
May 31, 2016
Good Location
Excellent Stay

10 Ka L.
Hong Kong
May 31, 2016

May 27, 2016
Good location, rest is just bad!
Stayed for 4 nights. Bed was too short for normal European height and staff gar no solution but offered me that I can "just move out". Very bad attitude and no service at all with hotel staff comment that "they are no 4star hotel". Mattress itself hard and you could feel the springs in your back. Hotel floors very dirty and worn out. Rooms tiny, smelly and dirty (hair on the bed sheets, hair in the bathroom floor, stainy toilet). Overall very bad experience and I do not recommend this hotel!

7.6 Bretton D.
May 24, 2016
This Hotel is good location
Silka is very nice view, Johnny is very helpful when I was lost my phone I'm very thankful to him. Clean room and value for money.

6 Greg R.
United States
May 24, 2016
Our stay
Our room was way too small.

7.6 Tan P.
May 16, 2016
Great staff and value for $$
The hotel is good. However the location is quite far from Mongkok, the happening place such as Ladies Market. Good thing is the hotel offers free shuttle to Mongkok every hourly basis. Bad news is u need to walk almost 15'mins back to hotel every night if u happen to shop at Mongkok. Staff is really friendly and polite. Love their service. Room is small. But sufficient enough for Asian couple.

8 Paul E.
United Kingdom
May 15, 2016
Silka West Kowloon Hotel
Good all round hotel.