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Sirena Resort

1C/3 Tran Hung Dao,Duong Dong, Long Beach, Phu Quoc Island, Vietnam (Show on map)

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Good 7.2
based on 36 reviews

"The chocolate/banana pancakes, motorbike rental and that's..."

  • David, Denmark
  • February 26, 2015
  • Area: Long Beach
  • Rooms : 9
  • Free Wi-Fi

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Room Types
Max
Rates
Garden View Bungalow Double with Fan
Garden Bungalow Triple with Fan
Garden Bungalow Double with Air Conditioning
Garden View Bungalow Double with Fan
Garden Bungalow Triple with Fan
Garden Bungalow Double with AC
Garden View Bungalow Triple with AC
Garden View Bungalow Triple with Air Conditioning

 

When would you like to stay at this hotel?

Features of Sirena Resort
Facilities

24-hour room service

airport transfer

babysitting

BBQ facilities

car hire

family room

laundry service

pets allowed

poolside bar

restaurant

room service

shared kitchen

smoking area

tours

 
Sports and Recreation

diving

fishing

garden

karaoke

massage

outdoor pool

Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Languages Spoken

Dutch

English

French

German

Vietnamese

 

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Sale ends soon!

Offering quality accommodations in the romance, beaches, restaurants district of Phu Quoc Island, Sirena Resort is a popular pick for both business and leisure travelers. Set 02 km from the excitement of the city, this 1.5-star hotel commands an excellent location and provides access to the city's biggest attractions. A well-kempt environment and its proximity to Long Beach, Coco Dive Center, Vietnam Explorer give to this hotel a special charm.

Take advantage of a wealth of unrivaled services and amenities at this Phu Quoc Island hotel. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour room service, Wi-Fi in public areas, room service, airport transfer can be enjoyed at the hotel.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless (complimentary), non smoking rooms, air conditioning, desk, mini bar. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Sirena Resort hits the spot in many ways.
Offering quality accommodations in the romance, beaches, restaurants district of Phu Quoc Island, Si ... see more
Children and extra beds:
Children 0-4 year(s)
Stay for free if using existing bedding.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Airport Transfer Fee
9 USD

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
02 km

Distance to Airport
07 km

Number of Bars
1

Number of Restaurants
1

Number of Rooms
9

Reception Open Until
08:00 AM - 11:00 PM

Room Voltage
220

Time to Airport (Minutes)
15

Year Hotel Built
2013


Recent customer comments

Filter by Traveler Type

 

Good

7.2

from 36 reviews

Value for Money
7.1
Location
7.0
Staff Performance
7.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.6
Food/Dining
6.5
All reviews (36)
Sort by:
David F. Couples Denmark, February 26, 2015
Overrated stay

The chocolate/banana pancakes, motorbike rental and that's it
3
We stayed for 9 nights during the Lunar New Year. The first thing we encountered in our room was a toilet full of really big ants. I didn't notice them until they were walking on me and it was terrible. The owner seemed reluctant to believe us, but when he came to our room and saw them himself, he sprayed the toilet with poison. We had to ask to move to a different room - he didn't offer it himself. In the second room we met cockroaches twice and having travelled a lot in Asia, this is a first. The breakfast is not really anything to brag about. It is not a breakfast buffet, but they make you what you want (there is a menu, but they couldn't make everything on it). Two mornings they forgot our order, one morning there was quite a lot of eggshell in my omelet and yet another day when we had to leave early, there was no one to make breakfast before 7.45am even though breakfast is supposed to start at 7.00am. Some of the guests helped them to prepare the breakfast as we had to leave before 8.00am. On the booking site it said that there was a restaurant, but apart from breakfast, we never saw any menu or anyone eating there or anything. Most of the time there was no one there.Their chocolate/banana pancake was good, but they used way too much fat to make it, and sometimes we had to wipe the pancake before eating it. There is a swimming pool, but we never entered it as it was disgusting. It did not seem as they properly cleaned the pool while we were there. It was full of garbage in the bottom and dead insects on the top. The question was also who was supposed to clean? The only staff for the first week was only the couple that owned the resort. We furthermore did not get any room cleaning the first week - only after asking for it two days in a row, we got our first cleaning. After the Lunar New Year a few more people came to work, though, but it didn't change all that much.
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Khanh P. Couples Vietnam, July 13, 2014
on the money

clean, friendly staff, nice pool
8.3
Both owners and staff are super friendly and helpful. Nice furniture inside. Pool is small but clean. Oh, and they have adorable cats and dogs, the owners are pet lovers.
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Akim B. Couples France, May 25, 2014
Good but some things need to have some improvement

The room, the location.
6
It was good but the hotel need to have some improvement because the swiming pool it was good but Little disgusting. The manager speak French That is a good point.
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Fern H. Couples United Kingdom, May 19, 2014
Excellent! This hotel an it's staff was perfect!

Staff Pool Cleanliness
9.7
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Thomas C. Couples Germany, February 9, 2014
Clean, good value, very nice owner, some faults

New and clean rooms, good value
8
Our stay was generally exciting, the rooms are really good value, prices are comparatively low, the owner from Belgium is very nice. But his wife and the other staff have only poor english skills. And there's no beach belonging to Sirena. The beach is some 300 m away, and so you have to look around were to find a sun chair at another resort at the beach which is no real problem. Breakfast is basic. Tip: go for breakfast to another place.
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Roberto G. Couples United States of America, February 8, 2014
Friendly staff, not good service

Clost to beach, affordable, clean rooms
6
Staff was very friendly but the customer service was not there. The night before checkout, we had to repeatedly try to get our passports back, and were told to wait an hour while the lady finished doing miscellaneous housekeeping. We were also told we had to wait until the morning to settle our bill. We were leaving the next morning at 7:30, so we wanted our breakfast at 7, which i'd say is standard operations for a hotel, and we were told "No, we can only serve you at 7:20". So their inability to accommodate our early departure was frustrating as my girlfriend didn't have breakfast, and I had to run out the door with a friend egg on a piece of toast. Additionally, there were two nights where we were startled awake by rats running around on the ceiling, which we initially thought were in the room. Our stay was overall decent. Rooms were nice and new. We had an overall great stay on the island, so the sub-standard accommodation was overweighed. We thought the hotel was a little overpriced in comparison to what you get in other areas of Vietnam. So, if you're looking for a midrange hotel, don't mind rats and poor service this is it.
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Viktoriia S. Couples Russia, January 6, 2014
Great! Excellent!Fantastic!

Location, room and staff
9
We liked this hotel very much: really comfort and big room with everyday room cleaning, high speed internet and very friendly and helpfull owners. Great thanks to them for a nice garden and hotel's atmosphere. I will recommend this hotel to everybody who prefer short walk to noisy beach view.
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Ingrid K. Couples Germany, January 5, 2014
small clean garden hotel no comfort

just 1 year open, all self made, owner mixed couple Belgian/Vietnamese, service limited, food only on request, little money minded, rooms ok, not much comfort,
5
ok if you have no great expectations, you have to cross another hotel to reach the beach, rather small plce with a nice garden.
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Andreea P. Couples Romania, December 29, 2013
Lovely guest house

clean rooms, nice staff, lovely garden
8.3
We spend 5 night here and loved it. We liked the fact that it is not far away from the city but the distance makes it a quiet retreat. Unfortunately it does hot have a beach view, but you can certainly get over it because the beach is close enough. The owners are a Belgian man and his Vietnamese wife and try to take care of their quests as good as possible. It is quite obvious that she handles everything, keeps the books and will not give you free rides, but is just as strict with the staff and they are always helpful and nice. The bungalows are new, well taken cared of and very clean. Would be nice to put some nets at the windows and perhaps the sewerage system would need improvements, but nothing to be really disturbing.
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Thomas B. Couples United Kingdom, December 28, 2013
Relaxing

Gardens location
8.3
A bit chaotic at times as its the first season should get better
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Customers like this resort for:
Area recommended for:
  • beaches
  • restaurants
  • romance
Distance to airport:
  • Phu Quoc International Airport (4.3 Km)
Customer comments:
  • "Clean rooms " , "Friendly staff" , "Lovely garden"
Top attractions in the area:
  • Long Beach (1.3 Km / 16 min walk)
  • Ocean Bar & Grill (1.4 Km / 17 min walk)
  • Vietnam Explorer (1.5 Km / 18 min walk)
  • Vietnam Explore PADI Diving Center (1.7 Km / 21 min walk)
Note: Distances are measured as a straight line.

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