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About Sirena Resort

Description

When visiting Phu Quoc Island, you'll feel right at home at Sirena Resort, which offers quality accommodation and great service. The excitement of the city center is only 02 km away. A well-kempt environment and its proximity to Phu Quoc Day Spa, Long Beach, Coco Dive Center give to this hotel a special charm.

At Sirena Resort, the excellent service and superior facilities make for an unforgettable stay. The hotel provides free Wi-Fi in all rooms, photocopying, printer, express check-in/check-out, Wi-Fi in public areas to ensure our guests the greatest comfort.

Sirena Resort is home to 9 bedrooms. All are tastefully furnished and many even provide such comforts as mirror, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel's recreational facilities, which include outdoor pool, diving, fishing, garden, karaoke are designed for escape and relaxation. Whatever your purpose of visit, Sirena Resort is an excellent choice for your stay in Phu Quoc Island.
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Features

Hotel Facilities

  • bar
  • BBQ facilities
  • car hire
  • concierge
  • express check-in/check-out
  • family room
  • laundry service
  • library
  • pets allowed
  • photocopying
  • poolside bar
  • printer
  • restaurant
  • safety deposit boxes
  • shared kitchen
  • smoking area
  • tours

Sports and Recreation

  • diving
  • fishing
  • garden
  • karaoke
  • outdoor pool

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Languages Spoken

  • Dutch
  • English
  • French
  • Vietnamese
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Policies

Children and extra beds
Children 0-4 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 9 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 02 km
Distance to Airport: 07 km
Number of Bars: 1
Number of Restaurants: 1
Number of Rooms : 9
Reception Open Until: 08:00 AM - 11:00 PM
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2013
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Recent customer comments

Filter by traveler type
All reviews (38)

Couples (28)

Solo travelers (4)

Families with young children (2)

Families with older children (1)

Groups (3)

Very good
7.3
Hotel Condition/Cleanliness
8.3
Facilities
9.0
Location
7.1
Room Comfort/Standard
7.6
Staff Performance
7.2
Value for Money
7.2
Food/Dining
6.5

3 David F.
Denmark
March 02, 2015
Overrated stay
The chocolate/banana pancakes, motorbike rental and that's it
We stayed for 9 nights during the Lunar New Year. The first thing we encountered in our room was a toilet full of really big ants. I didn't notice them until they were walking on me and it was terrible. The owner seemed reluctant to believe us, but when he came to our room and saw them himself, he sprayed the toilet with poison. We had to ask to move to a different room - he didn't offer it himself. In the second room we met cockroaches twice and having travelled a lot in Asia, this is a first. The breakfast is not really anything to brag about. It is not a breakfast buffet, but they make you what you want (there is a menu, but they couldn't make everything on it). Two mornings they forgot our order, one morning there was quite a lot of eggshell in my omelet and yet another day when we had to leave early, there was no one to make breakfast before 7.45am even though breakfast is supposed to start at 7.00am. Some of the guests helped them to prepare the breakfast as we had to leave before 8.00am. On the booking site it said that there was a restaurant, but apart from breakfast, we never saw any menu or anyone eating there or anything. Most of the time there was no one there.Their chocolate/banana pancake was good, but they used way too much fat to make it, and sometimes we had to wipe the pancake before eating it. There is a swimming pool, but we never entered it as it was disgusting. It did not seem as they properly cleaned the pool while we were there. It was full of garbage in the bottom and dead insects on the top. The question was also who was supposed to clean? The only staff for the first week was only the couple that owned the resort. We furthermore did not get any room cleaning the first week - only after asking for it two days in a row, we got our first cleaning. After the Lunar New Year a few more people came to work, though, but it didn't change all that much.

8.3 Khanh M.
Vietnam
August 01, 2014
on the money
clean, friendly staff, nice pool
Both owners and staff are super friendly and helpful. Nice furniture inside. Pool is small but clean. Oh, and they have adorable cats and dogs, the owners are pet lovers.

6 Akim B.
France
May 26, 2014
Good but some things need to have some improvement
The room, the location.
It was good but the hotel need to have some improvement because the swiming pool it was good but Little disgusting. The manager speak French That is a good point.

9.7 Fern H.
United Kingdom
May 21, 2014
Excellent! This hotel an it's staff was perfect!
Staff Pool Cleanliness

8 Thomas C.
Germany
February 19, 2014
Clean, good value, very nice owner, some faults
New and clean rooms, good value
Our stay was generally exciting, the rooms are really good value, prices are comparatively low, the owner from Belgium is very nice. But his wife and the other staff have only poor english skills. And there's no beach belonging to Sirena. The beach is some 300 m away, and so you have to look around were to find a sun chair at another resort at the beach which is no real problem. Breakfast is basic. Tip: go for breakfast to another place.

6 Roberto G.
United States of America
February 18, 2014
Friendly staff, not good service
Clost to beach, affordable, clean rooms
Staff was very friendly but the customer service was not there. The night before checkout, we had to repeatedly try to get our passports back, and were told to wait an hour while the lady finished doing miscellaneous housekeeping. We were also told we had to wait until the morning to settle our bill. We were leaving the next morning at 7:30, so we wanted our breakfast at 7, which i'd say is standard operations for a hotel, and we were told "No, we can only serve you at 7:20". So their inability to accommodate our early departure was frustrating as my girlfriend didn't have breakfast, and I had to run out the door with a friend egg on a piece of toast. Additionally, there were two nights where we were startled awake by rats running around on the ceiling, which we initially thought were in the room. Our stay was overall decent. Rooms were nice and new. We had an overall great stay on the island, so the sub-standard accommodation was overweighed. We thought the hotel was a little overpriced in comparison to what you get in other areas of Vietnam. So, if you're looking for a midrange hotel, don't mind rats and poor service this is it.

9 Viktoriia S.
Russia
January 16, 2014
Great! Excellent!Fantastic!
Location, room and staff
We liked this hotel very much: really comfort and big room with everyday room cleaning, high speed internet and very friendly and helpfull owners. Great thanks to them for a nice garden and hotel's atmosphere. I will recommend this hotel to everybody who prefer short walk to noisy beach view.

5 Ingrid K.
Germany
January 08, 2014
small clean garden hotel no comfort
just 1 year open, all self made, owner mixed couple Belgian/Vietnamese, service limited, food only on request, little money minded, rooms ok, not much comfort,
ok if you have no great expectations, you have to cross another hotel to reach the beach, rather small plce with a nice garden.

8.3 Andreea P.
Romania
January 15, 2014
Lovely guest house
clean rooms, nice staff, lovely garden
We spend 5 night here and loved it. We liked the fact that it is not far away from the city but the distance makes it a quiet retreat. Unfortunately it does hot have a beach view, but you can certainly get over it because the beach is close enough. The owners are a Belgian man and his Vietnamese wife and try to take care of their quests as good as possible. It is quite obvious that she handles everything, keeps the books and will not give you free rides, but is just as strict with the staff and they are always helpful and nice. The bungalows are new, well taken cared of and very clean. Would be nice to put some nets at the windows and perhaps the sewerage system would need improvements, but nothing to be really disturbing.

8.3 Thomas B.
United Kingdom
January 09, 2014
Relaxing
Gardens location
A bit chaotic at times as its the first season should get better


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