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Verified traveler reviews

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Excellent



based on 592 reviews
  • Cleanliness 8.9
  • Facilities 8.4
  • Location 9.3
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 8.0
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GILLES H. from France
Business travelers
Stayed 2 nights in August 2015
Great Hotel, Great location, Perfect
The location is really perfect, the rooms are extremely comfortable, the restaurant Gusto is amazing
Reviewed August 31, 2015

alaster W. from United Kingdom
Couples
Stayed one night in August 2015
Fabulous stay and such great staff too. Perfect
The welcome, the cleanness the space
It was really good as usual. Best hotel in Auckland by a long chalk!
Reviewed August 30, 2015

logan B. from New Zealand
Solo travelers
Stayed 5 nights in July 2015
SkyCity Grand - July 2015 Stay
Location, Lobby and Reputation
The experience I had was pretty poor; the hotel is rated at 5 stars, but I felt like I had more of a 3 star experience. When I arrived the concierge did not help at all with bags - I had to unload from the taxi all my luggage myself, and ask reception for someone to assist with a trolley. From there it was about the same - nobody answered the phones when I called reception, and there was no organisation for the team down in the dining room. Not something I'm eager to repeat - will be staying elsewhere next time... feel like SkyCity runs its operation based on the promise of: location , lobby, and reputation. The actual product is sub-par.
Reviewed August 19, 2015

Mahima A. from Canada
Solo travelers
Stayed one night in August 2015
my stay was awesome!
hotel rooms, location and staff
Reviewed August 19, 2015

Roland R. from Germany
Business travelers
Stayed 3 nights in August 2015
Good business hotel
Central. Good service. Restaurants around
Reviewed August 19, 2015

Chee F. from Singapore
Couples
Stayed 5 nights in August 2015
Good hotel and great location
clean & comfort
Excellent
Reviewed August 18, 2015

Marcas K. from Singapore
Business travelers
Stayed 4 nights in August 2015
A relaxing business trip
Comfortable room with Friendly and helpful staffs.
Enjoyable, nice and great experience.
Reviewed August 17, 2015

Catherine W. from Australia
Couples
Stayed one night in August 2015
location neat and the bed was awesome
grilled restaurant as fantastic
Only 1 night stay but location and variety of restaurants was great
Reviewed August 09, 2015

craig W. from Australia
Solo travelers
Stayed one night in August 2015
overnight stay
late check in, bed, location
great. would stay again
Reviewed August 09, 2015

logan B. from New Zealand
Solo travelers
Stayed one night in July 2015
SkyCity Grand - July 2015 Stay
Location, Reputation, and Lobby
The experience I had was pretty poor; the hotel is rated at 5 stars, but I felt like I had more of a 3 star experience. When I arrived the concierge did not help at all with bags - I had to unload from the taxi all my luggage myself, and ask reception for someone to assist with a trolley. From there it was about the same - nobody answered the phones when I called reception, and there was no organisation for the team down in the dining room. Not something I'm eager to repeat - will be staying elsewhere next time... feel like SkyCity runs its operation based on the promise of: location , lobby, and reputation. The actual product is sub-par.
Reviewed August 05, 2015