Please note that this hotel has a no party policy. A valid credit card (not debit card) is required upon arrival. An imprint of your credit card will be taken and the final bill will be settled on check out. Guests paying by debit card will need to present a valid credit card on arrival. NZ$200 Cash Bond will be required upon check-in if paying Cash / EFTPOS/Visa Debit. Please note that you may be asked for photo ID at the time of check in.
Please note that a surcharge of 1.5% will apply to all payments made by credit cards. This surcharge will not be itemized on your bank statement, but will be included in the transaction total.
Please take note of the following Hotel policies:
Check-in restriction: Standard check-in time is 3:00pm, However, an earlier check-in time may (subject to availability) be requested, please notify the hotel directly in advance. An hourly fee, will apply for early check-ins from 12:00 midday.
Check-out restriction: Standard check-out time is 11:00am, However, an earlier check-out time may (subject to availability) be requested, please notify the hotel directly in advance. An hourly fee, will apply for late check-outs until 4.00pm. A fee equivalent to one night's accommodation will apply for late check-outs from 4.00pm.
Age restriction: Individuals under 18 years of age must be accompanied by an adult when staying in this hotel. Valid photo identification may be requested on arrival. If sufficient identification cannot be presented, SKYCITY reserves the right to refuse to honor the booking.
Guarantees: Guests will be required to present a valid credit card on arrival to cover the cost of the booking and/or any incidentals during the stay. Guests who are unable to provide a valid credit card will be required to make full payment of the cost of the booking together with a NZD$200 cash bond on arrival.
No pets: Pets are not allowed to stay at SKYCITY unless by prior arrangement with SKYCITY under special circumstances.
All credit card transactions will incur a 2% surcharge.
Starting from July 1, 2015, the valet parking fee will increase to 40 NZD per day. Children and extra beds:
Guests over 14 years old are considered as adults.
Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.