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od 473 ocen
  • Stanje/čistoča hotela: 8,7
  • Infrastruktura 7,7
  • Lokacija 8,9
  • Udobnost/standard sobe: 8,5
  • Storitve osebja: 8,6
  • Kakovost glede na ceno: 8,7
  • Hrana/postrežba: 7,4

Peter C. iz Malezija
Družine z majhnimi otroki
Bival/-a eno noč november 2015
Transferred to another hotel
We initially stayed 1 night before resuming for 2.more nights after Halong Bay cruise. To our dissappointment we were transferred to another nearby hotel, Lefoyer, which is way smaller and uncomfortable. Then this hotel arranged for a taxi for a short ride to Ho Chi Minh Mausoleum which was overcharging us to the tune of VND 550000, about 10 times more! We made a complaint to them after resuming our stay and they took it to heart and tried their best to compensate us by upgrading our room and arranged for our departure to airport by paying only half of taxi fare. All in it was a bad initial experience but good management had quickly compensated the situation.
Ocenjeno 27 november 2015

Teo D. iz Singapur
Pari
Bival/-a eno noč november 2015
Cozy and comfortable rooms
Cleanliness, Value for Money and Room Comfort
It was pleasant and value for money
Ocenjeno 24 november 2015

TAN L. iz Malezija
Družine z majhnimi otroki
Bival/-a 2 noči november 2015
very good hotel
Staff name :Lyn very best service
very good !
Ocenjeno 22 november 2015

Malcolm S. iz Velika Britanija
Popotniki, ki potujejo sami
Bival/-a 2 noči november 2015
Fantastic with very helpful and friendly staff
1. Staff. Ms Lynn in particular is an absolute gem. 2. The rooms are amazingly well equipped. 3. The location, right in the middle of the old quarter, with everything within walking distance.
I couldn't rate this hotel enough. This was my 2nd time staying here and I was not disappointed on either occasion.
Ocenjeno 20 november 2015

Wang S. iz Singapur
Popotniki, ki potujejo sami
Bival/-a eno noč november 2015
Romantic touch
1st breakfast 2nd location 3rd competent staff Lydna.
Responsive, helpful and polite staff . Touch of sincerity. Breakfast has variety and good. Opp hotel had good beef noddles and massage . Convenient location for shopping and F & B.
Ocenjeno 20 november 2015

Allan L. iz Filipini
Skupine
Bival/-a eno noč november 2015
poor customer service!!!!!
value for money, location, room comfort
not recommend to try to book to this hotel!!!!! poor customer service! me & my friends checked-in last november 11, 2015. during the check-in process, i already informed the guy staff (i forgot his name, lucky you) that the next day i will be checking-out early because i have 6am flight going to saigon & my friends will be checking-out by 12pm. i tried to ask him if i can have just a sandwich & water for my take-awa because i will be leaving 4:30am. i said to him if it is okay & if it is possible. if it is not, no worries. it will be acceptable if the guy just let me know in advance that they cannot provide me what i requested for but the worst thing is he promise & he make sure he will prepare for it. 4:30 am november 12, 2015, check-out. i went down to the receptionist. i know it is still early & the staffs were still sleeping & even yawn in front of me. i greeted them and ask them if my take-away breakfast is now ready. the staff guy (i'm pretty sure he is not the guy receptionist yesterday) tried to look for something in the kitchen and in the restaurant and got back to me said no breakfast too early. from that moment, i got mad already because i'm expecting for the take-away breakfast. so, i accepted no more take-away breakfast for me. i just asked for a bottle mineral water. the guy replied to me, money first and i need to pay for the water. i said i just need complimentary water but i think he cannot understand me at all. not to argue with the stupid guy staff of the hotel, i just turned my back and said i will be leaving the hotel and can please open the gate for me. they just open the gate and did not even bother to help me with my luggage at all. i just went outside by myself carrying my luggage! what a poor customer service from hanoi romance hotel! and i cannot consider your hotel as a 3-star ranking here in agoda! only 2-star!
Ocenjeno 17 november 2015

Wang S. iz Singapur
Pari
Bival/-a eno noč november 2015
Good service
Service. Speak English & helpfulness .
Customer service staff ie Lynn was responsive to my request . Efficient and reliable . Meet my needs.
Ocenjeno 14 november 2015

charlotte A. iz Velika Britanija
Pari
Bival/-a 2 noči november 2015
Perfect location, clean, friendly staff
Location, friendly staff, clean room
The hotel is round the corner from the lake. Such a perfect location, surrounded by restaurants. The staff were all very smiley and helpful. We booked a Halong bay tour and a night train with the receptionist there Lyn. She was great and gave us an amazing deal and good advice. The rooms were very clean. We were amazed at how cheap this hotel was, and would stay again if we return to Hanoi. The breakfast was average, me and my partner were still happy and full up when we left though!
Ocenjeno 09 november 2015

Chong C. iz Malezija
Družine s starejšimi otroki
Bival/-a 2 noči oktober 2015
Very good location hotel
Good location, clean and friendly staff
Air conditioning not cooling, told the reception about this but still the same. The location of the hotel it's very good, outside the hotel has one stall selling pho beef very nice, must try! Nearby the hotel also have another shop selling noodles, very nice and cheap also.
Ocenjeno 01 november 2015

Joanne Y. iz Velika Britanija
Popotniki, ki potujejo sami
Bival/-a 2 noči oktober 2015
Hanoi Romance - good choice
Great value for money, very friendly and helpful staff, nice rooms and food..
Very good
Ocenjeno 28 oktober 2015