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Joey J.
Pari
Singapore,
18. julij 2014
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Bad Staff Service
Location, Hotel Cleanliness, Room Standard
6,3
I booked 2 nights with Hanoi Pearl Hotel for my parents. I had already informed the Hotel that my parents are not good in English, kindly do them a favor if necessary. But what my parents got? When they checked with the lady at lobby counter on the price of transport service from Hotel to Airport, the lady said it would be USD$100... My father cannot believe it and double confirmed with the lady, she insisted the price...it is obvious that the hotel purposely bully my parents that they are not good at English, and just gave them such a high price. My Father called me immediately and checked with me on the price, i was very angry with that, i told them the price is 5 times of the price i booked before. i ask him to call a cab instead, after my father told the hotel lady so, she called her manager and changed their words immediately, quoted the price at USD$18 instead...what a funny thing.
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Joey J.
Pari
Singapore,
16. julij 2014
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Bad Staff Service
Location, Hotel Cleanliness, Room Standard
6,3
I booked 2 nights with Hanoi Pearl Hotel for my parents. I had already informed the Hotel that my parents are not good in English, kindly do them a favor if necessary. But what my parents got? When they checked with the lady at lobby counter on the price of transport service from Hotel to Airport, the lady said it would be USD$100... My father cannot believe it and double confirmed with the lady, she insisted the price...it is obvious that the hotel purposely bully my parents that they are not good at English, and just gave them such a high price. My Father called me immediately and checked with me on the price, i was very angry with that, i told them the price is 5 times of the price i booked before. i ask him to call a cab instead, after my father told the hotel lady so, she called her manager and changed their words immediately, quoted the price at USD$18 instead...what a funny thing.
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Manu P.
Skupine
Belgium,
11. julij 2014
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Perfect midsize centrally located charming hotel
Location, Service & Hotel style.
9,7
It was simply a GREAT stay.
The right charming place to discover Hanoï.
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Tony L.
Pari
Australia,
8. julij 2014
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Stylish central hotel off the main road!
Location, Customer service, Amenities
8,3
We booked a superior city view but when we check in, they gave us another room with no windows. This was immediately settled even though we heard over the phone they mentioned that we had complained about getting a room that we didn't book. Reception staff should be a little more discreet when discussing customer bookings.
Overall, its a nice hotel with attentive staff that can speak english well.
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Darren T.
Pari
Singapore,
8. julij 2014
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Excellent location and value for money
The staff, the location and the cleaniness
9
A stone's throw away from the Old Quarter and Hoan Kiem Lake, the hotel is a good launching pad to explore Hanoi. The staff are attentive and helpful.
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Mark H.
Pari
Australia,
8. julij 2014
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Excellent
The room, the location and the value
9,7
Wonderful. We arrived after dark and the old quarter was pumping (Sunday night market). Could not wait to check in. The rooms are small, but beautifully appointed, nice soft bed and excellent bathroom. Breakfast was great and quite a nice lobby and restaurant. The location in central to the French, lake and old quarter. Was not there long enough to veiw all of Hanoi. We will go back and we will stay at the Hanoi Pearl again.
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Thomas D.
Pari
United Kingdom,
7. julij 2014
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Very Good
Staff, Breakfast. Location
7,7
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Jerry T.
Skupine
Malaysia,
6. julij 2014
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Fantastic stay. Friendly and polite staff.
Clean, centrally located and new.
6
Fantastic. Will recommend this hotel to all my friends. Will come back again for sure.
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Emma F.
Pari
Australia,
5. julij 2014
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Would stay again
Good location, helpful tour desk, clean rooms
8
We stayed at Hanoi Pearl Hotel for 3 nights and would stay there again. The rooms were clean and fairly nice. The tour desk operator was very helpful and organised 2 great tours for us. After we checked out and returned from our tour, the staff allowed us to use shower and bathroom facilities downstairs while waiting for our next tour. Hotel is in a great location. However we were disappointed with the variety provided at breakfast.
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Thuy C.
Pari
Australia,
4. julij 2014
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efficient, clean, comfortable
free wifi, location in old quarter, comfortable luxurious roomy room (including bathroom)
9,3
Loved it, the staff was very helpful and friendly. Buffet breakfast offered great variety. Especially love the marble bathroom, bright and very roomy
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