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Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Otok Mactan , Cebu, Filipini 6015 (Prikaži zemljevid)

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Območje Otok Mactan Število sob: 530
Brezplačen Wi-Fi

Najnovejše ocene uporabnikov

Izberite tip gosta

 

Odlično

8,7

od 1063 ocen

Kakovost glede na ceno:
7,9
Lokacija
8,6
Storitve osebja:
8,9
Stanje/čistoča hotela:
9,1
Udobnost/standard sobe:
9,1
Hrana/postrežba:
8,4
Vse ocene (1063)
Razvrsti po:
Nancy W. Popotniki, ki potujejo sami Indonesia, 18. november 2014
Get away to relax

service was great from arrival to departure time. service staffs were attentive. great service especially at the front desk n the assistant manager.
8,3
Overall was very good. Unfortunately when I wanted to use the toilet in my room after checking in, I was shocked to see a tiny poo floating on the toilet bowl. I flushed few times n cleaned the seat before using it. When I was soaking in the tub, to my amazement I noticed poo stains around the toilet bowl and the shower curtain was stained with algae. As it was late I rest the matter till the following day. I called guest service the next morning to request for my toilet bowl to be cleaned with full information on the condition of the toilet bowl. When I returned from my swim, the same stains were still there. After my shower I got hold of the chambermaid and I gave her the instructions to clean and change the shower curtain which wasn't the job of hotel guest. I wonder if the guests service counter understood of my complain and communicated well with housekeeping department. Poo in the toilet bowl and stains upon checking in is not a small matter, but they didn't seem to take it seriously so much so I had to give direct instructions to the chambermaid. I believe before any check out room is released for new guest, the housekeeper should check thoroughly which in my case was not carried out. I took pictures of the curtain and stained toilet bowl. This is not acceptable at all for any hotel n especially Shangrila. I didn't make a big fuss as I didn't want the chambermaid to take the blame n ask to leave. I am writing so as to let Shangrila Mactan housekeeping department to improve. If you need the pictures as proof, I can provide them. I hope Shangrila Mactan gets a copy of what I am writing.
Andrian R. Pari Philippines, 18. november 2014
nice hotel

the staff is so kind
10
memorable
Cecilia S. Pari South Korea, 16. november 2014
Unacceptable breakfast situation

Extensive grounds/activities available, friendly staff that tried their best (but you can tell they were stressed by the crowd) and reasonably comfortable sleep.
6,3
All was good except for the exceptional crowd the day we stayed and the need to queue/wait for breakfast. This the first time I have to queue to eat breakfast at a 5-star location. To me, this is unacceptable especially given the rate I paid. The facilities to cater for breakfast for a hotel that size was inadequate. I feel sorry for the staff that really tried their best to manage the crowd. I would like to commend the hotel on attempting to give me a room earlier, this was really appreciated. This made me feel that it is indeed a 5-star hotel abeit marred by the breakfast experience.
Jeremiah J. Pari Philippines, 16. november 2014
The best

Everything
9,7
Leif S. Pari Norway, 13. november 2014
Very nice with friendly and service minded staff.

Staff, food, beach
8,7
Even the weather was fantastic. Marvelous snorkeling trip with boat and the best guide.
Philip R. Družine z majhnimi otroki United Kingdom, 2. november 2014
Best resort in The Philippines

Great amenities, great food, great staff
10
Been here many times and it is always our go to place when we fancy a weekend break.
Andre M. Družine z majhnimi otroki Philippines, 2. november 2014
Kid-friendly resort

Pool, beach, kids' activity areas
9,3
Our stay was fantastic. My boys love the pool and activity area. The resort is the most kid-friendly resort we've ever been.
Meili L. Pari China, 1. november 2014
Great vacation with shangrila mactan cebu

Warming smile of the staff, nice ambiance and service,
9,3
We were given a room that has an connecting room. We can hear the noise of the guests on the other room. The front desk should have been aware that this thing can happen between two group of guests. We were not able to rest well because of that. Other than that, everything is almost perfect. So many food choices, nice beach, hospitable staff.
Michael A. Družine s starejšimi otroki Philippines, 31. oktober 2014
Great stay

food, cleanliness, staffs
9,7
Great!
Cristy S. Družine s starejšimi otroki Philippines, 30. oktober 2014
Perfect for families

There is something for each member of the family. There was a wide range of water sports available. Snorkeling spots was very near to the beach.
10

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