Good 6.5
Based on 11 reviews

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About So Sienna Apartments


Well positioned in the heart of Hammersmith and Fulham, So Sienna Apartments offers quality accommodation and great service, making a great choice for your stay. From here, guests have easy access to the many offerings of London, including West End, Hyde Park, Chelsea, and Kensington. So Sienna Apartments offers fully serviced apartments, impeccable service, and all the essential amenities needed to invigorate travelers. Guests will have access to a vast array of services including airport transfer, a car park, Wi-Fi, disabled facilities, and a concierge. Step into one of 24 inviting rooms and escape the stresses of the day with a wide range of amenities such as a television, Wi-Fi internet access, satellite/cable TV, and a fan. The hotel also offers wonderful recreational facilities such as a garden to make your stay truly unforgettable. When you are looking for comfortable and convenient accommodations in London, make So Sienna Apartments your home away from home.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Food & beverage

  • restaurant(s)


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Languages Spoken

  • English
  • Polish
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 60 GBP
Check-In From: 2:00 PM
Check-Out Until: 11:00 AM
Number of Rooms : 24
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.9
  • Facilities 4.0
  • Location 7.8
  • Room Comfort/Standard 6.6
  • Service 6.0
  • Value for Money 6.5
  • Food/Dining 5.2

John W.
Hong Kong
May 13, 2016
Facilities and room size are not matched Agoda's booking
Actual room size is only 60% as Agoda's 30 square metres. No chair, iron, hair dryer in room totally does not match with Agoda.

Ying G.
March 12, 2016
Basement room, security concern
Security is non-existent. The staff has the habit of keeping the windows wide open after housekeeping!! How ridiculous is this? And once I found rubbish that doesn't belong to me after the housekeeping, unbelievable! The window in the shower is half-transparent, and is facing the entrance staircase - so basically anybody passing by can see you! I know because I've seen ppl walking by when I was inside my room. The staff did help by covering the window with garbage bag, but It is rather rude and insensitive of him to indicate that I'm overreacting. Central heating is also faulty so I had to sleep in the cold on the first night. (They gave me a small mobile heater on the 2nd night)

Lorena V.
May 09, 2015
comfort, location, condition of room

Peter Y.
United Kingdom
September 22, 2014
Overpriced and broken TV
Biggish room, microwav, shower ok
Rooms are old in apartment style hotel but I paid £120 for a place with broken TV and another £120 for my friend in another apartment with broken shower. The reception staff say they cannot do anything about till following day but I was only staying 1 night. I should have been compensated but the just looked with shock on their faces as if "how can that happen". Well, it won't happen to me again coz I'm not coming back!

Noga S.
April 22, 2014
it was great !!
Great staff Great location and pleasant hotel

Einas E.
South Sudan
September 21, 2013
Disappointed , but had no other choice!
Large rooms & spaces
I chooses the apartment hotel location near to Hammersmith town Hall coz I had an exam there,was near to tube as well. First It was difficult to find the hotel,sign was too small. When i finally found it they told me My flat is in another building a block away!! They took me by taxi so it turned out to be far from the original location, Not near to Tube too, SURPRISE!!!!! No apology was given the only excuse was that the original flat was on maintenance! Spacious flat given, kitchen equipped with Old pans, with food still stuck in them. No Microwave, the agent promised to come back with one and never showed up until i left :(!! Cleaning lady comes every day to empty the bin! she only changed the bed linens & towels once in 4 days, never cleaned the bathroom! :( I had no time to look for another flat, and accepted it. Will never recommend it to anyone I was given something different than the one advertised!

Brenna M.
February 11, 2010
Looks good
- clean and modern - great facilities - quiet, central area on convenient Piccadilly line - lots of shops nearby
A lovely apartment that would receive across-the-board high scores if not for small but important matters such as housekeeping, key availability, and customer feelings of safety not being managed properly. That said, most staff were extremely helpful, and I would probably stay there again as it is such good value for money considering the location.

Edward M.
United States
December 24, 2009
Pleasantly Surprised by SO Sienna
+ Large accommodations + Well equipped kitchenette + Complimentary WiFi + Clean and comfortable + Close to the Hammersmith Underground station
- The building is not well labeled - Not a full service hotel - Cleaning/linen services seem random - Not all the staff are professional - WiFi was not always working
I had a 2 week business trip to visit my companies HQ in West London. After seeing mixed reviews for this apartment/hotel, I was a little concerned with booking it for a long stay. However, the prospect of free wifi, a kitchen and in-room laundry were enough to make my gf and I take the risk. Overall, we were pleasantly surprised and quite satisfied. My biggest compliant came right off, there's no sign for the SO Sienna on the building. We were a little unsure where to go. Once we found the front desk at the right-hand entrance to the building, I handed over my Agoda voucher and had no troubles at all. I was immediately shown to my room. The accommodations are clean and spacious. The second negative was the washer/dryer was full of someone else's clothes. Someone from the cleaning staff came to pick them up shortly after we settled in. I booked a 1-room apartment. The room was great. One room is a full living area with pull out sofa bed, dining table and kitchenette. The other room is a bedroom. There are also 2 bathrooms. The rooms seem recently renovated, so they are pretty clean. The only downside is the walls are a bit thin, but I think that's a common problem with these converted Victorians. The TV wasn't working properly. We complained to the front desk, and the guy came to take a look. He fiddled around a bit, then decided that's the best it could be. It was obviously getting a bad analog signal, not the digital TV they promised. The second night I complained to another staff member, and he was able to remedy the situation, so we did end up with good DTV. There was no DVD player as advertised, but I never complained about this since I had nothing to watch anyway. The Wifi was another sore spot. On the one hand, the wifi was complimentary, which is much better than most of the hotels in the area. We did have problems getting connected at times. I think the entire neighborhood knows their password and uses their network. We didn't make full use of the kitc

Jane L.
Hong Kong
August 30, 2009
Hotel is ok
Good location Enough equipments in the kitchen Free Wireless access
Another block didn't have wireless access Washing machine was broken A particular staff's attitude was bad
The facilities inside the room were well furnished and ikea-like style. There are 2 blocks for this hotel. One of them didn't have wireless access and we talked to one of the staff there about this, his attitude was not good and told us that there would have the access in the afternoon after the IT techician support. We tried at night but it didn't work! Then we asked him again on the next day and he told me that it would be fixed it soon. He was lying!

Rogelio N.
January 22, 2014
Apartamento secillo y práctico, sin lujos,
Práctico,buena calefacción, zona tranquila
Básicamente sólo lo usamos para dormir y asearnos,el sofá cama un desastre,no es adecuado para dos personas , ni siquiera para una


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