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Sofitel Legend Metropole Hanoi Hotel

15 Ngo Quyen Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Formerly : Sofitel Metropole Hanoi Hotel

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Hotel Area: Hoan Kiem District - Opera House Number of Rooms: 364
Free Wi-Fi

Recent customer reviews

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Superb

9.1

based on
745 reviews

Value for Money
8.5
Location
9.4
Staff Performance
9.2
Hotel Condition/Cleanliness
9.6
Room Comfort/Standard
9.3
Food/Dining
8.7
All reviews (745)
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Joanne L. Couples United Kingdom, June 4, 2012
delightfully calm amongst the hustle of hanoi

impecciable service & incredibly sweet staff
10
From the moment you arrive, you are made to feel special. It's a little like stepping back in time & the French influece is charming, every staff member greets you with a "Bonjour" and a wide welcoming smile. Metropole have thought of everything & created perfection. It's a beautiful Haven in Hanoi. In one word...faultless.
Sightseeing/Attractions Tip: The bike tut-tut around the Old Quarter is amazing
Leonard K. Couples Netherlands, June 1, 2012
Beautiful colonial hotel, does not feel like home

Location, atmosphere
9.7
French colonial hotel with the real feel . Staff exceedingly courteous, but size of hotel, amount of staff and certain atmosphere of " hurriedness" made our hotel expedience feel aloof. Rooms are beautiful in opera wing. Swimming pool is small .
Restaurant Tip: Vietnamese and Italian restaurants are very good. Ask for pasta al dente , otherwise it becomes noodle mush
Jonathan C. Couples Australia, June 1, 2012
first class hotel

atmosphere, staff
10
brilliantly restored building,the room in the historical wing was large and very stylishly fitted out. the pool area and bamboo bar are a great place to relax when you need a break from walking the streets and the frnch restaurant is as good as anywhere i have been for good food and great service.all staff are very well trained, friendly and profesional. i could not fault the hotel in any way,worth paying the money as a treat in a coujntry where accomodation is very cheap
Sightseeing/Attractions Tip: have a beer at a Bia Hoi, great atmosphere
Ramon V. Families with young children Netherlands, May 29, 2012
historical grandeur and prices to match

Charming history, personality
8.7
liked the hotel, service was quick, though initially put in a relatively small room for our two adults and two kids. However, some discussion with the manager got us a larger room in the same price category (the advantage ? of these older hotels: not all rooms are identical). Once that was sorted we enjoyed the room. The pool is a bit short for laps, but great for kids, both those learning to swim as well as those already swimming. Not so ideal for small kids who cannot swim at all - the wading area is quite small. Restaurants have great food, but prices as you would expect at the Sofitel. 10-15 minute walk to the Old Quarter, but straight forward.
Paul J. Couples Australia, May 29, 2012
Old style charm with nice touches

Great pool side service
8.3
we enjoyed our stay at the metropole as it was like an oasis for us. after walking around the old quarter and french quarter, it was great to come back for a swim in the pool and not hear the beeping of horns (it was out first stop in vietnam- we are now used to the beep beep noise!) the hotel rooms are quite nice- we stayed in the old wing which was furnished with lots of teak. i found it a little amusing that you could buy anything in the room (e.g. clock...) ah well, why not? the bed was very hard, which i did not like so much, but my husband loved. the bathroom was large and had a separate bath and shower with l'occitane products. we read the club rooms had hermes products... we ate by the pool on one day and was very surprised to find the prices so high- in some cases much much higher than what we would pay at home. at the end of the day, you are staying in an expensive hotel so i would expect to pay a premium. serves us right for being lazy!!! i think the best part about the hotel is the small touches that make the stay memorable, like serving free ice cream or little plates of fruit at various times of the day. the location is great- not to far to the old town and a couple of minutes walk to the lake. there are patisseries nearby and a good selection of restaurants. free wifi too... if you can afford to stay here, i would definitely recommend it.
Hotel Feature Tip: The bar gives out free ice cream and sorbet in the afternoon if you're sitting by the pool. There are also tours of the bunker used by Jane Fonda during the war.
James B. Couples United States of America, May 26, 2012
Great hotel

Staff
10
Love this place, beautiful, well appointed, amazing staff
Helene G. Solo travelers Australia, May 23, 2012
Perfect!

Stunnning rooms, inpecable service, devine restaurants & Hotel grounds
9.7
It was the most amazing experience staying at the Sofitel Metropol a perfect 10/10
Matthew A. Couples United Kingdom, May 22, 2012
Faultless

Old world charm, impeccable service, sense of history
9
Can't fault this place. Service was amazing, as you'd expect from one of the world's best hotels. For the price, it's probably the best value 5-star hotel anywhere, if luxury is what you're after. We also happened to be there as they opened up the Vietnam War bomb shelter underneath the poolside bar; a fascinating slice of history.
Simon C. Families with young children Australia, May 22, 2012
Beautiful hotel, special treat to stay here

Taste of luxury and top service
9.3
Had a lovely stay at top notch hotel. All fixtures and service highly rated. Staff incredibly courteous and helpful. No tipping philosophy in hotel so staff acting purely to help. A must for travelers touring Vietnam for a little R&R. Despite size very quiet and relaxing. Surrounding area with French bakeries and boutique shops- contrast from old quarter and other areas. Not the typical five * experience due to the historical aspects and general ambience of the hotel.
Hotel Feature Tip: Book a tour of the recently opened bomber shelter. Very interesting
Christopher K. Groups Singapore, May 21, 2012
One of the best hotels

Service, Rooms, Location
10
the hotel was conveniently located, service was top notch, the hotel interior was beautiful, and the rooms were very comfortable. all service staff were extremely polite and well trained. the check in was done in the room, turning down service was much appreciated, and the concierge was very helpful whenever we had small inquiries. i also particularly enjoyed sunday brunch at le beaulieu, the quaint french restaurant located within the hotel. fantastic range of food, top quality. overall great value for money; a hotel of this quality and statute would easily have cost twice to three times in a busier city.

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Customer Reviews - Sofitel Legend Metropole Hanoi Hotel, Hanoi

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