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2015
Exceptional 9.1
Based on 993 reviews

Recent customer comments

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Exceptional



based on 993 reviews
  • Hotel Condition/Cleanliness 9.6
  • Facilities 9.5
  • Location 9.4
  • Room Comfort/Standard 9.4
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 8.7

Rhys B.
New Zealand
April 14, 2016
Bad service at the resturant
Good hotel but the staff at the day dining resturant not helpful at all...

Jose A.
Spain
March 14, 2016
Simply perfect
History, style, attention
Amazing. To be repeated quite soon

Sylvain T.
France
March 08, 2016
A true legend
For a bit more money pick the Legend Metropole not the opera wing.

Clifford A.
United Kingdom
March 07, 2016
Good location, friendly staff, lovely rooms
This is a lovely heritage hotel with great facilities and is located near the Hoan Kien Lake. The staff are friendly and the rooms in the Historical Wing are charming.

Laura H.
United Kingdom
February 10, 2016
Decadance in the middle of Hanoi
Opulent rooms, tranquil interior, nice pool area
The Sofitel Legend Metropole Hanoi Hotel is conveniently located just off one of the corners of the lake in the centre. Upon entering either lobby (there are two), there is a sense of calm and tranquility. The hotel interior is grand and is beautifully decorated and furnished. The rooms are similarly opulent and spacious. The bed is very comfortable, the decor is grand and the bathroom is large and well lit. There is also a turn down service. The hotel staff were generally helpful. I had a few issues on check-in because we arrived early and the room was not available, but as soon as it was the staff came to find me to escort me to the room. The hotel breakfast buffet was good, but certainly not the best that I have experienced and I would say that I expected more from a 5 star hotel. The selection was fair and the quality was okay. Overall, a well located and quality hotel in Hanoi, but I expect there are other hotels that can compete with the Metropole in many aspects and cost a fraction of the price.

Christopher C.
Philippines
February 04, 2016
Made our trip!
Fantastic Hotel, it made our Hanoi Trip.

Charlotte D.
United Kingdom
February 04, 2016
A touch of colonial charm
A true classic - beautiful hotel in the Centre of Hanoi. My second visit and won't be our last. Many friends have stayed and have enjoyed it too. The pool area can get quite busy at peak times, everyone looking to cool off after a day of exploring. The restaurant was superb

Eugene P.
United States
January 28, 2016
Excellent hotel
Lovely service

Christina W.
Canada
December 23, 2015
One of the best stays I've had
Rooms, staff and food
Amazing. Really, really, really enjoyed our stay here.

Mayank D.
India
December 21, 2015
Good stuff
Service!
Amazing