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Sofitel London Heathrow Hotel

Terminal 5, Heathrow, London, United Kingdom TW6 2GD

Recent customer reviews

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Excellent

8.6

based on 321 reviews

283 reviews in English

Value for Money
7.7
Location
9.4
Staff Performance
8.8
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.8
Food/Dining
7.8
All reviews (321)
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Stephen P. Families with older children United Kingdom, July 22, 2015
Best place to stay if you're flying ftom LHR T5

Convenience, Cleanliness and Comfort
9.7
Excellent stay. Not the cheapest for certain, but the most convenient if flying from LHR T5 by a wide margin.
George W. Couples United States of America, July 19, 2015
Overnight Stay

Dinner at the French Restaurant, Great Night Sleep, convenience to Heathrow
10
Stay while brief was great.
Yan Y. Solo travelers New Zealand, July 19, 2015
Everything is ok

Closest to Terminal 5,easy to access
8
Yan Y. Solo travelers New Zealand, July 18, 2015
everything is ok

easyaccess to teminal 5
8
Anthony W. Solo travelers Australia, July 14, 2015
Location.....location......location

Location....location....convenience to downtown London
9
Great hotel with excellent location at Heathrow 5. Half the price of comparable hotels in downtown London yet only 20 minutes by rail from Terminal 5. Would not consider elsewhere when visiting London again.
Scott H. Families with young children Australia, July 5, 2015
short trip to London

great bed, Train to London, hire cars near
8
Ease of getting the train to the city was handy, problem is kids can't use the pool unless they are over 16. Breakfast was great.
Charlotte W. Business travelers United Kingdom, June 30, 2015
Staff cannot do enough to help

Quality of rooms, cleanliness, staff
8.7
The staff are welcoming and helpful, and their attitude is clearly that they cannot do enough to make your stay better. The rooms are of excellent quality and cleaned daily. There is a good selection at the breakfast buffet and you can also make special requests. I ordered room service and would recommend the mushroom penne dish to anyone. There was a slight issue with the card reader not connecting to the wifi, which was resolved but I would suggest having cash as a back up. There were some minor admin issues, as I had booked for breakfast but did not appear on their list. This was quickly handled and caused no serious issue. Overall, a wonderful place to stay.
Yang Z. Families with young children China, June 29, 2015
Convenient but not worth the price

Convenient , comfortable bed , nice breakfast
8
It's very conviniently located . But for the room and the look . It's a bit over priced !
Perla B. Families with older children United States of America, June 27, 2015
Convenience and Comfort

Great hotel right next to terminal 5.
9.3
Great and convenient.
Donal W. Families with older children Australia, June 18, 2015
En route from Australia to europe

Location location location
9.7
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