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Sofitel London Heathrow Hotel

Terminal 5, Heathrow & Nearby, London, United Kingdom TW6 2GD (Show on map)

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Sofitel London Heathrow Hotel London - Spa Sofitel London Heathrow Hotel London - Meeting Room Sofitel London Heathrow Hotel London - Sports and Activities Sofitel London Heathrow Hotel London - Meeting Room Sofitel London Heathrow Hotel London - Meeting Room Sofitel London Heathrow Hotel London - Interior Sofitel London Heathrow Hotel London - Interior Sofitel London Heathrow Hotel London - Meeting Room Sofitel London Heathrow Hotel London - Ballroom Sofitel London Heathrow Hotel London - Guest Room Sofitel London Heathrow Hotel London - Interior Sofitel London Heathrow Hotel London - Interior
Area: Heathrow & Nearby Number of Rooms: 605
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
266 reviews

Value for Money
7.7
Location
9.4
Staff Performance
8.9
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
8.8
Food/Dining
7.8
All reviews (266)
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Alexia L. Couples United States of America, December 14, 2014
Quick stop

The location, service, amenities
9.7
Great. Restful
Shen T. Business travelers Malaysia, December 14, 2014
Excellent Airport Hotel

Location, Breakfast, convenience
7
Overall, an excellent condition marred only by 1. the receptionist seems hurried when checking me in - I had just arrived from a long flight 2. Swimming pool is not free. Otherwise, the location is ideal for business travelers looking to travelling to the viccinity of London but not the city itself. Free and convenient transport from Terminal 5 to other terminals is an added bonus. The walking distance from hotel to the main terminal is however rather far.
Martin C. Business travelers United Kingdom, December 1, 2014
Great location, Good facilities but poor service.

Location, facility design , good food
6.7
Yes a major complaint...being woken up to pay separately for a dinner....as Hotel system required separate and immediate settlement I thought good hotels were consumer centric not behoved to operations driven, systems ......do Sofitel believe I cannot be trusted to pay for a £20 meal in the morning ...I stay with Accor a Group hotels x 100 per year...management should use their systems with more empathy A response was requested...nothing yet received
Carlos M. Families with young children United States of America, November 30, 2014
Great location, overpriced

Location, location, location
7
The hotel is located inside Heathrow, within walking distance from terminal 5 (via a convinient covered sky bridge). The room however was small, clean and simple, not at all luxurious. I found it overpriced at USD$300. The clerk tried hard to up sell a larger room with breakfast included for an extra fortune when we checked in.
Jarett J. Business travelers United States of America, November 21, 2014
Terminal 5 Hotel

Location to terminal five, nice property
8.7
Very nice rooms and very comfortable. Easy walk from terminal 5 without the hassle of taxi or train. a bit pricey
John W. Business travelers United States of America, November 9, 2014
Stay at Heathrow Sofitel

Friendly staff, Convenient, Quiet
9
This was my second stay at the Sofitel at Heathrow. Fist of all, it is really convenient for travelers who do not want to take the night flight to London yet have a connection to make in the morning. You'll wake up far more rested. For breakfast, the scrambled eggs were fabulous(!), but the miso soup was un-recognizable. For the most part, I really enjoyed breakfast -- save for the worker who sneezed into his hand and then picked up the dish towel with the same hand. I'll take off points for that one. The room was very comfortable, but for some reason the quality control was off and my towels were dirty. My first stay was fantastic, however, so I shall return hoping that the first stay was more indicative of a future stay.
Hock S. Business travelers Singapore, November 1, 2014
Transit

Near to airport
8
Samantha D. Couples United Kingdom, October 24, 2014
Convenient and comfortable

Location, comfortable bed, location
7.7
As expected. Like a business hotel, the rooms are perfectly functional with a comfortable bed. Check in process was too long though and not enough people on reception, so queues formed but people were not handled in the order they had arrived, so the area was tense and disorganised. Considering the location and the fact they have a captive audience, the price was a little high, but the staff were just average, as is often the case with hotels in these locations. Not bad and great location if you arrive or leave from Terminal 5, but nothing to write home about.
Ka M. Solo travelers Hong Kong, October 20, 2014
Cozy place to stay

staff, cleaniness and food
9.7
Helpful staff - they let me to check in earlier.
Christopher K. Solo travelers United States of America, September 30, 2014
overnight stay at Heathrow

location, amenities, staff
9.7
Loved it

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