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Sofitel London Heathrow Hotel

Terminal 5, Heathrow and Nearby, London, United Kingdom TW6 2GD (Show on map)

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Area: Heathrow and Nearby Number of Rooms: 605
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

from 291 reviews

Value for Money
7.7
Location
9.3
Staff Performance
8.8
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.8
Food/Dining
7.8
All reviews (291)
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Charlotte W. Business travelers United Kingdom, June 30, 2015
Staff cannot do enough to help

Quality of rooms, cleanliness, staff
8.7
The staff are welcoming and helpful, and their attitude is clearly that they cannot do enough to make your stay better. The rooms are of excellent quality and cleaned daily. There is a good selection at the breakfast buffet and you can also make special requests. I ordered room service and would recommend the mushroom penne dish to anyone. There was a slight issue with the card reader not connecting to the wifi, which was resolved but I would suggest having cash as a back up. There were some minor admin issues, as I had booked for breakfast but did not appear on their list. This was quickly handled and caused no serious issue. Overall, a wonderful place to stay.
Perla B. Families with older children United States of America, June 27, 2015
Convenience and Comfort

Great hotel right next to terminal 5.
9.3
Great and convenient.
Donal W. Families with older children Australia, June 18, 2015
En route from Australia to europe

Location location location
9.7
Wendy A. Couples Canada, June 12, 2015
Very nice hotel

friendly staff, comfortable room. good breakfast
10
Very nice stay at this hotel. Will stay here again
Neil S. Business travelers United Kingdom, June 10, 2015
Overnight for Heathrow

Location, adjacent to T5
8.3
Overall a very convenient location if your departing from T5 and one of the best airport hotels. Didn't really feel like an airport hotel. Good food, although staff were a little rushed in a restaurant without much style, so not overly relaxing. Modern and clean. Over-priced - but it's Heathrow.
Mohd A. Couples Qatar, June 10, 2015
Excellent place to stay I have enjoyed the spa

Close to airpot easy access
8
Andy B. Solo travelers United Kingdom, April 28, 2015
Convenient location

location, newness, breakfast
8
great location, rooms a bit small and some facing inner courtyard, good breakfast, overall a bit overpriced
Andy B. Solo travelers United Kingdom, April 26, 2015
Convenient but not quite five star

location, newness, breakfast
8.7
Very convenient walking distance from T5, rooms a bit small and some just with a window onto an internal courtyard area. Decent gym, very good breakfast. Overall though overpriced.
Jonathan W. Business travelers United Kingdom, April 26, 2015
Good but not as good as it was

Location for BA flights, food quality, spacious rooms
7.7
The bedroom was acceptable but no longer felt fresh. The service in the bar was oddly hopeless, given the staff:guest ratio and I realized I had been given the wrong sized glass of wine with my room service after the waiter had left. Having sId that, airport hotels are rarely enjoyable and this is one of the best there is.
Chiu M. Couples Singapore, April 5, 2015
Very nice hotel with spacious room & clean.

Clean, spacious & good location
8

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