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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

from 2267 reviews

Value for Money
8.0
Location
8.3
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
7.5
All reviews (2267)
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Michelle T. Groups Singapore, November 25, 2014
Compliments to frontline staff

Front Desk staff, Cleanliness, Room Amenities
8.7
Good: - Very clean - Location was okay, walkable distance from the central attraction - They use Loccitane products, so everything smell real nice - they have staffs station around assisting in your queries while you're Q-ing for check-in. Special compliments to JUNE, who was on duty out at the lobby on 24th Nov morning. We had a particular square where we wanted to go, and she was able to recognise the place just from a photo from us (we had no idea where it was, our photo only show the design of the tiles on the square). Kudos to her knowledge of Macau. (side note, those staffs at the front desk would need to smile more though. Not that they are rude, but they look tired.) Areas for improvments: - shuttle service: due to bad traffic, it was a long wait for the shuttle service from macau terminal to hotel. A mini bus was used. It's okay for traveling from ferry terminal to hotel but without baggage. If you have big baggage, it might be a little inconvenient.
Min W. Families with young children China, November 24, 2014
good location

clean,good service,good location
9.7
Ngo R. Solo travelers Malaysia, November 24, 2014
Excellent and value for money stay

Good location, Good spa, Good food
10
Hotel staff were very helpful and friendly. I really enjoyed the SPA, food and drinks.
Rowena G. Business travelers Australia, November 24, 2014
Beautiful hotel

Staff, hotel decor, cleanliness
9
Amazing hotel with beautiful rooms, reception, restaurants and staff. Lovely staff, everyone incredibly obliging. Great breakfast buffet, and well priced. Would definitely recommend to a fri me!
Abdulaziz A. Couples Saudi Arabia, November 23, 2014
Not again

Nothing
3.7
Bad
Lee C. Couples Hong Kong, November 23, 2014
Value for money, friendly staff

1. Good location; 2. Thoughtful staff; 3. Nice environment
9.7
We were there to celebrate weddin anniversary and they have prepared macaroon and chocolates to receive us. A surprise actually and the staff are in general very nice
Man N. Groups Hong Kong, November 23, 2014
Hotel is comfortable & location convienience

location, room cleanliness, good service
8
Winky K. Couples Hong Kong, November 22, 2014
We had a great time

Environment, cleanliness, and service
10
We really enjoyed the stay, except the shuttle buses were less and smaller than other hotels, also the bad smell in elevators (I guess some people smoked strong cigarette and carried the smell).
Wing F. Solo travelers Hong Kong, November 22, 2014
OK

OK OK Ok
4.7
Kritsanapon P. Couples Thailand, November 19, 2014
great hotel

the hotel location is very good. you can walk to senado square within 5 min.
9

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Customer Reviews - Sofitel Macau at Ponte 16 Hotel, Macau

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