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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
1753 reviews

Value for Money
8.0
Location
8.3
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (1753)
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Connie S. Couples Canada, August 15, 2012
Great location

Modern and Clean
8.7
Convenient location, clean and modern decor. Spacious rooms.
Natalie P. Couples Australia, August 11, 2012
Great service and very helpful

very helpful staff and understanding
9.7
we had to book in quite a hurry and staff were very helpful. Thank you
Pou H. Solo travelers Macau, August 10, 2012
good services

Nice view
8.3
It is a very good experiience to stay here.Services are good and the location also very nice.DUe to the inventory,they help us to free upgrade the room to be a suite.but they also have something can be improve.such as,they haven't told me the facility of the hotel.therefore,I don't know it is free for the mini bar and the wifi services.
Joaquin L. Business travelers Belgium, August 4, 2012
Great location with superb service

Service in a location close to Sedona and centre
9
Shuttle bus from Macau ferry to the hotel is convenient. However, this being a smaller / older hotel maybe... it only has this shuttle service so going to/fro other sites is not that convenient. Rooms are nicely decorated and all the staff are very accommodating. Nice place to stay since it is so close to Sedona (walking distance by going straight across the main road). I would consider staying here again if my next trip takes me to the Macau side once more.
Henry C. Couples July 30, 2012
Service Excellent !!

Location is the best point to choose it
8.3
Hotel room is big, confortable, and facilities is perfect, the hotel room is clean and new, everything you need can be find in the room. Beside the best advantage is the hotel location, transport so those popular view site can be arrive in short time from hotel, it is very convenience.
Hok Y. Couples Hong Kong, July 29, 2012
Decent rooms and great location

Close to the busiest area of Macau,
7.7
It is convenient and easily reachable. Hotel is clean and spacious. With very nice deocrated pools, good for couple and family stay over the weekend.
Chan T. Couples Hong Kong, July 29, 2012
Smoky lobby but nice room and view

spacious room, comfortable bed and nice view
7.3
The shuttle bus is small and need to queue for long. Another long queue at the reception check in counter inside the smoky (though labelled smoking prohibited) hotel lobby. The room is spacious, clean with a comfortable king bed. The sea view is nice. MJ gallery definitely worth paying a visit. The best part is the location, withing walking distance from the center of the city!
Arden A. Couples Canada, July 29, 2012
Excellent Location but room are too small

Bathroom amenities is great
5.7
Check in very confusing, waited in line for nothing and end up tranfer to the executive lounge check in. they should have know or ask before hand so no point to wait in line after a long journey from Canada to Macau. Staffs over there are very confuse and not really know what they are actually doing and the casino and the hotel are actually different owner. Can smell smoking everywhere even in the no smoking floor. The corridor along the room is very smelly. Slipper only had a small size not able to wear it.
Hotel Feature Tip: Should request a better free smoke floor.
Huma S. Groups United States of America, July 29, 2012
Good hotel

A good room with nice view and good quality furniture and bathroom facilities
8.7
A pleasant stay with a very nice room with great views the city and the water. Good breakfest and dinner buffet with variety of Asian and western cuisine. The only issue is that the lobby has a heavy smell of smoke coming from the casino from the ground floor. That was quite unpleaseant each time passing through the lobby.
Yu S. Groups Hong Kong, July 24, 2012
Great location with huge room

Location
8
The food and staffs of restaurant is awful. Firstly , we 've take a long time for awaited our pizza . It came finally , however , it did not the one we ordered . And the staff simply add some ham onto the pizza then passed to us . That is a incompleted pizza with ugly looking . The taste is extremely bad .We don't expect a rate 5-6star hotel serve customer in this way .Secondly , the service of the staff is not good and speak horribly English . Thirdly , the smoothie is not recommended . I think there have improvement for above problems , and it makes our stay not satisfy at all . The experience of our stay is satisfy , except the restaurant .The room and bed is comfort . With a coffee machine and minibar .

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Customer Reviews - Sofitel Macau at Ponte 16 Hotel, Macau

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