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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

from 2364 reviews

Value for Money
8.0
Location
8.3
Staff Performance
8.6
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (2364)
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Francis N. Couples Singapore, September 15, 2013
Service not up to standard for hotel at this class

Room comfort, and location
6
The hotel staff weren't the friendliest bund you can find for a 4.5 stars hotel. Staff were not very friendly and basically overworked and with high stress. Never will you find a staff with a smile on their face. Check out time is at 11am, and asking for an extension to 1pm was not possible. For those who doesn't have breakfast included, please bear in mind that even though when told that breakfast was available at level 6, DO NOT forget that it is not included and NOT free. It could be a strategy for them to get you to go. Food at the breakfast sucks!
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Josephine Y. Families with older children Singapore, September 13, 2013
comfortable bed and nice design room

MJ Gallery, comfortable bed and nice hotel decoration
8
very pleasant stay, the staff is polite. Great location within walking distance to Senado Square
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Chen J. Business travelers China, September 13, 2013
Disappointing Stay

Comfortable Bed, Cozy Feeling, Free Shuttle Service to Airport
3.7
The stay was quite disappointing. The access is poor, transport is unavailable. Although situated near town, the wait for taxis is really long and frustrating. The hotel does not provide any "calling" service for cabs and staff are relatively rude.
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Chingyun H. Couples Taiwan, September 13, 2013
nice hotel to live in Marcus

staffs are quiet nice and professional/ free shuttle bus from Marcus's port/ free internet access
7
close to major attractions attentive staff free shuttle bus from Marcus's port free internet access
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La K. Solo travelers South Korea, September 8, 2013
I stayed in a room on the 17th F. It was BEST.

nice room, nice spa, and good service
9.3
It was great to stay at Sofitel. Though I stayed 1 night, I was able to use the swimming pool and spa. It was a bit far from the center, but thanks to their free shuttel service, it was convenient.
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Diana A. Solo travelers United States of America, September 8, 2013
it was an excellent hotel, and the staff was great

location, high speed internet, great staff
10
The staff was very helpful and excellent, the hotel was beautiful and clean. The location was perfect, and the restaurants and spas were beyond words. It is a great hotel
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Krisakorn S. Business travelers Thailand, September 8, 2013
Great experience, walking distance to attractions.

New, clean, close to heritage sites
9
Great experience, good room n services. value for money.
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Chan T. Couples Hong Kong, September 8, 2013
I like the bathroom

excellent swimming pool and bathroom
8.7
it was excellent and the staffs was very nice. She shared her experiences in travelling nearby the hotel. She also told me where to have good restaurants and good views. We all loved it very much. If I can go there once again, I will definitely choose to stay there again.
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Chia L. Couples Hong Kong, September 7, 2013
Really nice rooms, location a bit off-centered,

Large rooms and spacious bathrooms
6
Surprised by the quality of the room (mine is Superior King), very spacious with a nice view of the Inner Harbour. However, the lobby was a bit small and being next to the casino entrance I always can smell the scent of tobacco coming out despite the heavy dose of air-freshener applied. The check-in staff could have been friendlier too.
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Judy W. Couples Hong Kong, September 2, 2013
Relaxing

Spa is great
7.7
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Customer Reviews - Sofitel Macau at Ponte 16 Hotel, Macau

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