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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
1772 reviews

Value for Money
8.0
Location
8.3
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (1772)
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Haiting W. Couples China, June 24, 2012
Good location and very good room

convenient location to get around, nice view, Hermes product in bathroom
10
Very good location in old city center, close to attraction points and food street. The hotel rooms are very nicely decorated and furnished. Impressed by the nice bathroom with jacuuzi and Hermes lavotory products. Highly recommended if gambling is not your main goal to Macau. Good service at receptionist and quick check out. We got free upgraded to executive suite!
Shopping Tip: 24H Circle K just next door.
Andy L. Couples Hong Kong, June 24, 2012
Nice hotel, very comfy, but long waits!

Very comfortable bed, clean room, toiletries were of excellent quality
8.7
Everything about Sofitel at Ponte 16 was excellent except for three things: - I'm not sure if the hotel was especially busy during the weekend I visited but there seemed to be a long wait for nearly everything from checking in to checking out. When I called guest services for a few bottles of water, I remember the phone rang for at at least 15-20 times before someone finally picked up. - Pool was quite small and unimpressive. - Seemed to me that there was a lack of facilities and things to do at the hotel itself. Pros: - Very comfortable and clean room, quite fancy and luxurious. - Friendly, helpful, and courteous staff.
Restaurant Tip: Had dinner at A Lorcha that night, a fantastic Portuguese restaurant which is near the A-Ma temple and about 15-20 minutes away from the hotel by foot.
Lucio J. Families with young children Philippines, June 21, 2012
Classy hotel with elegant rooms

Nice furnishings.
9
The hotel is conveniently located near the old town of Macau where tourists can just walk through the historic sites. The staff is very friendly, especially the Filipinos in the front desk and concierge. Rooms are not big but just right for a small family. Furnitures are classy, beds are comfortable, the bathroom has very nice design.
Kiu Y. Solo travelers Hong Kong, June 17, 2012
nice hotel
10
nice
Restaurant Tip: nice food
Anthony N. Families with older children China, June 17, 2012
upgraded to The Mansion At Sofitel

Great for large families
8.7
Very enjoyable luxurious family gathering with great warm comfort feelings, and What Else?
Margarita F. Groups Colombia, June 17, 2012
Good hotel, Bad service, horrible location

good hotel
3.7
the hotel was very far from all attractions. it was unfortunate that the rooms were very old nd smell like a old library. The hotel was very nice tho. The entrance was magnificent. Yet, the service was very poor. After calling the concierge, they said that "there was nothing special to do at night". There was no notion about what a guest was, what a good service meant and what are the principles of instructing tourists on what to do on Macao. veryyyyy dissssapointing.
Sightseeing/Attractions Tip: Def. Go to the Venetian Hotel
Wai K. Couples Hong Kong, June 17, 2012
Not value for money

Warm decoration
3.7
the hotel location is not good, away from other newly developed tourist area. it is a new establishment in the old area. it is a 5-star hotel but its maintenance is not. the toilet in our room is choked but fortunately our request for changing room was efficiently handled. check-in time takes quite long but check-out is efficient. in conclusion, it is not value for money.
Quan J. Couples Singapore, June 17, 2012
Beautiful hotel

Near to places of interest
8
Hotel is so pretty. Clean and very nicely decorated. Hotel food is nothing to rave about however there are nearby places where you can have local food at a much lower price. Hotel is within walking distance of most places of interest in Macau. Look out for free transportation to hotel from cruise center when coming from Hong Kong.
Wendy D. Couples Australia, June 14, 2012
Super deluxe hotel, 5 star all the way

All the 5 star luxury you can imagine; attention too all the details
10
This 5 star hotel is part of the Sofitel group. The brand will give you all the confidence. The hotel is situated a little way outside the glitzy strip, although it only takes 5 min to walk to the new Grand Lisboa. We paid a little extra and upgraded to the Executive Floor, with our breakfast, afternoon, drinks and canape served in the lounge on the 16th floor, which commands a fantastic view over Macau. The extra is well worthy the money. The room is very nicely appointed with super soft pillows and comfortable mattress. The blinds are eletric-operated which is a nice touch. The bathroom is again super-deluxe using Hermes toillery. There is even a tv screen over the bath. There is a screen which you can choose to open or close between the bathroom and the room depending how much privacy you want while in the bathroom. Super thick bathrobes are provided. The room has the usual iron ironing board safe tea and coffee making and complimentary bottled water.
Siu Y. Couples Hong Kong, June 10, 2012
Good location

Location and restaurant nearby
7.7
it is my second time to be in macau.The outlook of hotel is not looking great, a bit obsolete. And the service speed is a bit slow, as we are requested to check in by 3:00pm, which makes me a bit annoyed. However, when I get into the room, the decorations was great! And the location is very good too. All good travel spots are within walk-able distance. For those who just wanna enjoy food and travelling in Macau, this hotel would be a good choice.

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Customer Reviews - Sofitel Macau at Ponte 16 Hotel, Macau

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