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Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 408
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
2036 reviews

Value for Money
8.0
Location
8.3
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
7.5
All reviews (2036)
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Evelyn L. Couples Singapore, December 13, 2014
Nice Hotel

Great Location, Nice room, efficient staff
8.3
Good location, walking distance to Senado Square and places of interest nearby
Yuvanuch S. Families with older children Thailand, December 11, 2014
Service is great

Service
8.3
Jade C. Couples Singapore, December 9, 2014
Stay at sofitel

the service of the staff is good, room is clean and nice, walking distance to senado square and ruins of st paul
8
The room is nice and the staff are very helpful and friendly. However the water flushing system of the toilet needs improvement as the toilet cannot be flushed properly.
Ilya Y. Couples Russia, December 2, 2014
great experience

nice big room, great location, friendly staff
8.7
Overall the stay was great. room is clean and big, friendly staff . Location is very convenient. Hotel amenities are alright, however the spa seemed overpriced even though we enjoyed its services.
Wong N. Families with older children Singapore, December 2, 2014
Do not really meet 5 star standard

maybe only location
6
Boey S. Couples Malaysia, December 1, 2014
An enjoyable holiday

reception, hostess, housekeeping
8.7
well received by reception, helpful hostess with well knowledge of surounding area and nice housekeeping that give us a relaxing room to sleep
Hoo W. Families with young children Malaysia, November 29, 2014
Comfort

Location
10
Clean and Confort
Harpreet G. Solo travelers United States of America, November 26, 2014
What a hotel

Service luxury and aWesome food
9.3
Michelle T. Groups Singapore, November 25, 2014
Compliments to frontline staff

Front Desk staff, Cleanliness, Room Amenities
8.7
Good: - Very clean - Location was okay, walkable distance from the central attraction - They use Loccitane products, so everything smell real nice - they have staffs station around assisting in your queries while you're Q-ing for check-in. Special compliments to JUNE, who was on duty out at the lobby on 24th Nov morning. We had a particular square where we wanted to go, and she was able to recognise the place just from a photo from us (we had no idea where it was, our photo only show the design of the tiles on the square). Kudos to her knowledge of Macau. (side note, those staffs at the front desk would need to smile more though. Not that they are rude, but they look tired.) Areas for improvments: - shuttle service: due to bad traffic, it was a long wait for the shuttle service from macau terminal to hotel. A mini bus was used. It's okay for traveling from ferry terminal to hotel but without baggage. If you have big baggage, it might be a little inconvenient.
Min W. Families with young children China, November 24, 2014
good location

clean,good service,good location
9.7

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Customer Reviews - Sofitel Macau at Ponte 16 Hotel, Macau

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